**careers at practiceedge**:
We love what we do, and we’re passionate about getting the best outcomes for our clients. Our constant growth as a business reflects this.

We’re regularly looking to expand our incredible team to maintain our ability to deliver our promise to our ever-increasing client base.

As a team we value honesty, integrity, a sense of fun, and a fantastic work ethic.

Whether you’re highly experienced, or have a strong passion to pursue a career in the online space but require training, we’re keen to hear from you.

**Web Hosting (WHM) & Support Desk Coordinator**:** Job Description**

We are a leading provider of Web Design and Digital Marketing Services. Based in Melbourne’s Northern suburbs.

We are currently looking for a Web Hosting Support Desk Coordinator with Development Experience to effectively and efficiently resolve all client support tickets, work closely with our web development team and ensure that our website hosting/server and maintenance plan products are managed and delivered to the highest standards.

**Areas of Technical Proficiency and Position Responsibilities/Requirements.**
- 2+ years experience in website management and support services for clients.
- WHM Cloud Linux Server Management Expertise. (Server load, resource management, cloud linux packages etc)
- cPanel troubleshooting and deployment experience.
- WordPress, PHP, HTML & CSS, JavaScript knowledge.
- Outstanding customer service and communication skills.
- Manage multiple support tickets. Triage and resolve efficiently or delegate when necessary.
- Communicate with developers overseas to ensure timely delivery of service.
- Domain and DNS management.
- WordPress error troubleshooting site, plugin and theme debugging.
- Quickly & easily transferring/restoring backups of WordPress sites, including setting up staging environments and setting websites live. (Manually using phpMyAdmin and file manager/ftp)
- Clean and recover hacked or compromised WordPress websites quickly and confidently.
- MySQL and phpMyAdmin experience for WordPress support requirements
- Use a variety of WP page builders (Divi. Avada. Elementor etc.)
- Website speed optimisation.
- Oversee monthly WordPress maintenance customers have received site updates as required.
- Log customer hours for billing.

**Required Competencies**:

- Great written and verbal communication skills
- Proficiency with Microsoft Office, WordPress, HTML and CSS. Working knowledge of PHP and JavaScript.
- Competent in the use of ASANA and ZOHO Desk.
- An analytical mind and a love of problem solving.
- The ability to confidently manage multiple tasks in a time critical manner.
- The ability to successfully delegate tasks and ensure that all tasks are completed efficiently and to a high standard.
- The desire to provide the best possible results for clients.
- Honesty, integrity, a great work ethic, and a great attention to detail.
- The ability to take ownership of a role, to be proactive, self-disciplined, organised and efficient.
- WHMCS experience will be highly regarded.

**What To Expect**
- Great Support: We want you to be the best you can be. If you need support, just ask.
- A Great Culture: We love our office and our team. We’re honest, hardworking, and enjoy celebrating our success together.
- Long Term Career Progression: Want to progress your career? We’re growing, and will need people to lead and innovate.
- Happy Clients: We work with clients across Australia and in the US. They’re happy because they love what we do

**Some of the Benefits**
- Competitive pay package: We offer generous remuneration and excellent work is rewarded.
- Free parking and close to public transport: We’re close to the train station and there is free parking nearby.
- Your own desk in a modern office.

If you think you’re a good fit for this role, please submit your resume along with a brief cover letter, or phone Nathan for a confidential chat.

**Call**:03 8418 8055