Front Office All Rounder
6 days ago
Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits
Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. Surrounded by an array of tourist attractions, restaurants and bars, Novotel & ibis are renowned for quality, simplicity and value for money with over 750+ rooms boasting spectacular views of Darling Harbour and the Sydney CBD,
At Novotel Sydney on Darling Harbour we are seeking a dynamic, energetic, people person to join our busy Front Office Department and assist in delivering a high level of customer service at all times. This role will include exposure to all areas of the Front Office function including reception, concierge, and switch/communications.
- Provide quality service to all guests by responding to their requests promptly, efficiently and courteously during check in, check out and for the duration of their stay
- Attend to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis
**What we are looking for in you**:
- Excellent communication, interpersonal and time management skills
- A friendly and positive can-do attitude who enjoys working in a team
- Excellent grooming and presentation standards
- A passion for the hospitality industry with a drive to deliver exceptional customer satisfaction
- The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends.
**Benefits Your Way**:
- The opportunity to Work Your Way across the much-loved Accor Brands
- The opportunity to develop yourself at Accor’s flagship property in Australia, working with an exceptional team
- Discounted Accommodation and F&B in Accor hotels worldwide
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.
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