Production Assistant

6 days ago

Sydney, Australia Guardian News & Media Full time

We are seeking a production assistant to monitor sites and work with colleagues to ensure the highest editorial, technical, production and design standards are maintained across the network.

**In this role you will**
- To deal with the daily flow of production requests and queries from the editorial and project teams across the Guardian's production offices globally
- To troubleshoot technical problems that impact on editorial production, escalate these when necessary, and to manage communiqués about production issues across the organisation
- To write daily traffic reports for editorial colleagues using our in-house analytics tool
- To assist and advise on digital best practices across the Guardian's platforms, supporting production desks internationally in upholding editorial standards
- To work closely with digital development and product teams to help improve the production system and editorial tools
- To complete production tasks for Guardian Australia as directed by Guardian Australia editors
- To assist each news desk with production tasks associated with major breaking news stories
- To assist with the creation of visual materials including videos, podcasts, quizzes, galleries, polls, competitions and bespoke multimedia pieces
- To respond to concerns from the readers' editor, the legal team, managing editors and the syndication department
- To process takedowns and corrections in a timely manner
- To advise on the production of advertising features and to maintain the integrity of the Guardian's digital archive
- To run those areas of the network not assigned to individual teams
- To curate the Guardian's premium content series
- To update and create guidelines around Guardian methods and practices
- To work with IT department to diagnose and respond to technical issues
- To assist with the creation and delivery of Guardian newsletters and other off-platform materials
- To assist with delivery of content via Guardian social media platforms
- To provide production training for production personnel and maintain user documentation on tools, the front end and external platforms
- To assist with the packaging and arrangement of Guardian stories and features
- To represent the team and build effective working relationships with colleagues globally
- To liaise between commercial and editorial departments so as to ensure transparency across the business
- To assist in the building of responsive charts, cartoons, diagrams, graphs, maps and other visual storytelling tools
- To assist with quality assurance and testing of Guardian interactive projects, including page weighting, bugs and general user experience
- To advise on technical implementation of sponsored materials
- To liaise with London production/technical/editorial teams to be aware of technical and production issues across all areas of GNM digital development
- To build effective working relationships with colleagues across relevant departments within Guardian News and Media

**You'll bring.**
- A passion for independent journalism and an understanding of our editorial code and values
- Journalistic experience in a print or online environment
- Understanding and enthusiasm for The Guardian's editorial values
- Experience of working in a changing and pressurised environment
- Knowledge of web production and design
- Demonstrable enthusiasm for and interest in web journalism
- Experience with content management systems
- Knowledge of web production and design
- Delivery focussed and ability to find creative solutions to problems
- Able to remain calm working under pressure and to tight deadlines
- Able to do routine work consistently and efficiently
- Efficient, organised and good at managing priorities
- Excellent attention to detail
- Computer skills, including CMS
- Web design skills desirable, including intermediate Photoshop and Illustrator
- Strong interpersonal and effective communication skills, with an ability to build effective working relationships with people at all levels and in multiple time zones
- Ability to give difficult feedback to senior members of staff
- Organised, tactful, able to work on own and as part of a team
- Determination and willingness to go the extra mile

**About working at Guardian Australia**
- Hybrid working
- Employee assistance program (EAP) to support employee wellbeing
- Paid volunteer leave
- Dedicated diversity and inclusion employee groups, action plans (including our Reconciliation Action Plan) and cultural competency training
- Guardian digital subscription

For more information please view the full job description **here**.**

This role is being offered on a full-time, permanent basis, working over a seven-day roster with early starts or late finishes.

We believe that our role in the Australian media is to give a voice to the most marginalised people in society and value and respect all differences in all people — including people of colour, Aboriginal and Torres Strait Islander peoples, people fr

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