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Footwear Department Supervisor

1 month ago

Chermside, Australia JD Sports Full time

**Who are we?**

Known best as the_ 'Undisputed King of Trainers'_, JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel.

In 2017, JD Sports first established itself in the Australian market and has since expanded to 40+ stores in NSW, VIC, QLD, WA and SA with many more to come With a combined total of over 850 stores across the UK, Europe, USA, New Zealand, South East Asia and Australasia, we are proud of the fact that we provide our customers with the latest and greatest styles whilst upholding world class service.

**The Role?**

As a Department Supervisor, you will work in partnership with your Management team to supervise the shop floor team and maximise store sales and operations. In doing so, you will lead your team in a supportive and positive manner, by setting clear expectations and delegating accordingly.

Commercialism and Business Development
- Utilise reporting to maximise store profit
- Drive conversion, ATV and UPT through regular updates on sales and KPI performance
- Demonstrate engagement with the in-store kiosk to maximise sales
- Demonstrate exceptional Customer Service standards and supervise team to deliver a ‘service over task’ environment
- Manage all customer queries in a professional and timely manner

Resilience, Adaptability and Pace
- Work with BOH team to deliver shop floor product availability
- Demonstrate customer service excellence and support with team zoning
- Understand Footwear and Textiles layouts, run order and best sellers to support department sales
- Uphold company retail standards and deliver store visual excellence
- Support management team to deliver all internal and external profit protection processes

Dynamic People Management
- Lead by example and uphold company workplace standards
- Support with new team members Inductions and on-going training to build bench strength for future store expansion
- Encourage team members to improve performance through recognition
- Set clear expectations daily and weekly to achieve store action plans

**What's in it for you?**
- Referral bonus scheme
- Career Progression and ongoing training
- Staff discount
- EAP & Mental Health champions

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