Customer Success Executive

4 weeks ago

Surfers Paradise, Australia Desygner Full time

**Customer Success Executive**

We are looking for a Customer Success Executive to join our team and help ensure enterprise customers' successful onboarding, adoption and activation. You will work closely with Account Executives around the world, and especially in the US, to provide excellent service and ensure our customers are utilizing our platform to its fullest.

**The role**

Your job will be to manage a portfolio of assigned SaaS enterprise accounts. You will be responsible for onboarding, training and building the relationship with the key decision makers. You will:

- Own enterprise customers’ onboarding, adoption & activation journeys.
- Coach users on the platform and running onboarding sessions.
- Conduct conversations with C-Level Executives to address business needs.
- Coordinate implementation of custom integrations and jumpstart programs, by liaising with both internal and external stakeholders.
- Ensure customers are utilizing the platform and identify any adoption bottlenecks.
- Identify upselling opportunities & leverage business from customer relationships.
- Manage and report users’ feedback and issues.
- Prevent churn by identifying potential cancelation causes ahead of time.

**Required Skills**:

- Proven experience as a Customer Success Executive or Key Account Manager.
- Native or fluent (level C2 or equivalent) in English;
- Good understanding of graphic design language, such as file types, fonts, formats, layers and so on.
- Experience with Adobe tools (to coach clients who are designers).
- Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, persuasion, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- Bonus: Fluent in another language (Spanish, Portuguese, French or Russian).

If you are an enthusiastic and organized individual, with a passion for customer success and an eye for detail, we would love to hear from you

**About Us**

Desygner stands proudly as one of the leading tech companies in Australia, ranking among the top 3 startups in the country and among the top 250 worldwide.

Our journey is unlike any other, starting with no investment and relying solely on our own determination and resourcefulness. We have successfully built our company from the ground up, embracing the spirit of bootstrapping, and are now on an exciting growth trajectory.

Desygner offers a comprehensive solution designed to solve the many challenges businesses face in creating effective marketing collateral.

We believe that anyone should have a powerful brand and opportunities, regardless of their marketing budget. Our users’ success is our success and we’re on a mission to deliver solutions that make marketing better and easier for them.

By joining our small team of under 70, you have the extraordinary chance to be part of something truly significant before we experience explosive growth.
- Global audience with 28 million users & 18,000 signups every day.
- Big corporate clients with many more industry leaders coming onboard.
- Leading technology in graphic design, on-brand content creation, PDF editing, and AI design automation.

**Organisation Cultural Fit**

We are looking for professionals who seek constant improvement, and are willing to take responsibility and celebrate the wins.
- Passion for true bootstrapped startups and big picture development.
- Takes ownership and finds solutions.
- Able to think outside of the box and solve problems.

**Benefits & Perks**

We nurture a creative, focused & fun environment. Our team is diverse in

both culture and talent which makes for a superbly unique work environment without politics and hierarchy.
- Multicultural small, yet dynamic team with clear direction and leadership.
- Work on solutions used by millions of people every day.
- Competitive compensation.
- Exciting career opportunities as an early team member.
- Be respected and heard in a startup that is smashing numbers.
- Continuous learning, development and support.

**Salary**: $60,000.00 - $80,000.00 per year

**Benefits**:

- Employee mentoring program
- Salary packaging

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Surfers Paradise, QLD 4217: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What other languages do you speak?

**Experience**:

- Customer Success: 2 years (preferred)

Work Location: In person

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