Concierge Supervisor

**Description**:
About Assetlink

We pride ourselves on our culture - The Assetlink Way.

We have one of the country’s most diverse and dependable workforces. We have also been awarded the prestigious Top Employers Certification and won the AHRI Cross Cultural Management Award, recognising our commitment to providing a safe, supportive and passionate working environment.

**Our Vision is**: “To change the lives of those we work with by connecting them with the best opportunities of the Australian community”.

The Role

We have a Full Time Concierge Supervisor position at Pacific Fair Shopping Centre

As the Concierge supervisor, you will introduce people to the exciting world of Pacific Fair Shopping Centre, our 5-star, high end retail client site situated in the heart of Queensland’s Gold Coast. You will be turning curious visitors into loyal customers whilst supervising and leading a team dedicated to providing award winning retail customer service. Pacific Fair Shopping Centre is the Gold Coast’s unmissable shopping mecca, situated in Broadbeach, with over 400 specialty stores. Pacific Fair is a favourite of local and international guests alike and has become synonymous with service standard excellence. You will be part of the Assetlink / Pacific Fair team with a key focus on developing a high performing customer service team, whilst efficiently managing all day to day Concierge operations, including but not limited to; delivery service training, driving in-centre service standards, tourism lounge, centre gift cards, special events, VIPs, centre courtesy taxi and many other day to day operational requirements.

If you are a highly experienced Duty Manager, Front Office Manager or Customer Relationship Manager with team management experience and would like to be part of a team that makes a difference, we would love to hear from you

The hours for this role will be full time five (5) days per week, which will include one weekend day.

Role Requirements

Excellent customer service skills
Exceptional communication skills (verbal and written)
Impeccable grooming and presentation
Previous proven experience working within a similar role
You are a team leader, hands-on operator with the ability to anticipate the needs of guests and your team, exceeding satisfaction levels
Ability to conduct regular floor walks around the centre to ensure it always presents as per expected standards and reporting requirements
Responsible for leading, mentoring and developing a team of +20 customer service team members
You have an ‘eye for detail’ that can deliver exceptional customer experiences
Conduct team meetings and regular catch ups with direct reports
Ability to handle complaints and resolve in a calm manner
Be comfortable managing sensitive conversations with our guests, staff and retailers
Build and manage strong relationships with VIPs and retailers.
Excellent time management and organisational skills
Ability to follow instructions, systems, procedures and processes
Good computer literacy in software such as the Microsoft Office Suite
Reliable and hard-working attitude
Positive attitude, integrity and ethical behaviour
Availability to work a variety of shifts, including mornings, nights and one day over the weekend
Current open QLD driver licence
Must have valid work rights in Australia

What we offer you

Reward and recognition incentives
Ongoing training and development
Career development and opportunities
A safe and supportive working environment
Career development
A family-oriented culture
Discounted car parking

If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be key part of our Integrated Services team at Pacific Fair, we’d love to hear from you, click ‘Apply’.

In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.

Assetlink’s Diversity Commitment