System Support Officer

4 weeks ago

Brisbane, Australia Queensland Fire and Emergency Services Full time

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

Purpose of role

Business Systems contributes to the development and management of technological solutions and initiatives that help solve Information and Communication Technology (ICT) and business problems and governance for ICT projects, programs and strategies. The team provides system management and oversight of the various systems used to support the QFES frontline service delivery. The team contributes to the formulation of strategy and policy solutions for ICT delivery and works closely with stakeholders and partners to ensure the provision of fit for purpose solutions.

Reporting to the Manager [Systems], you will be a key member of the team, responsible for the effective and efficient support function for the day-to-day running of the QFES operational and community safety systems, including the provision of help desk services, training, advice and continuous improvement recommendations to support state and regional staff to meet organisational objectives. You will contribute to the continuous improvement process to ensure the systems and supporting documentation remain operationally fit for purpose.

Key requirements

Highly desirable requirements
- Knowledge and/or experience in database administration.
- Possess high level computer skills and an understanding of database design and development.

Your key accountabilities

Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:

- Undertake data integrity reviews and ensure compliance with the internal audit requirements for the systems, including quality assurance and testing of releases prior to implementation of system enhancements is achieved.
- Encourage an environment in which high quality services are delivered to users and senior management to meet service delivery requirements.
- Perform database administrative functions that establish and maintain user confidence, including helpdesk support to all levels of users, maintaining metadata tables and managing user access rights to meet user requirements and business objectives.
- Ensure tasks are managed in a user focused manner within defined service levels, including problem solving issues, testing and fault finding to maintain systems and provide recommendation for improvement.
- Liaise and maintain effective working relationships with key internal and external stakeholders to ensure user, functional and organisational requirements are met and understood, and compliance is maintained.
- Conduct research for the purposes of developing and/or acquiring suitable data, database administrative tools for the auditing, cleaning, transformation and manipulation of data.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Individual Contributor (leading self)

Vision
- Stimulates ideas and innovation
- Makes insightful decisions

Results
- Builds enduring relationships
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values of:

- Respect
- Integrity
- Trust
- Courage
- LoyaltyThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • System Support Officer

    2 months ago

    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    **The System Support Officer key responsibilities are**: - Maintain data on child protection information systems ensuring accuracy, completeness, quality and timeliness of input and output - Request child protection history and other information from authorized child protection and other government agencies - Interpret data and produce reports from existing...

  • Systems Support Officer

    2 weeks ago

    Brisbane, Australia Powerlink Full time

    **_Job Summary _**: - Work with a broad range of new technologies we use to control the Power Grid - Join a supportive & diverse team who value delivery with a sense of fun & flexibility - Attractive remuneration package + 12.75% super with option to work 9 day fortnight. Want to get stuck into cutting-edge projects that’s aren’t being delivered...

  • Business Systems Support Officer

    2 days ago

    Brisbane, Australia Energy and Public Works Full time

    As Business Systems Support Officer, you will be part of a small team in an ICT service desk and support staff, providing customer facing assistance to the public and Queensland Government users of procurement ICT systems. You will provide support to the Systems Manager on reviewing current support documentation and processes for the existing...

  • Systems Analyst Support Officer

    1 month ago

    Brisbane, Australia Centurion Full time

    **About us** Centurion is one of Australia’s largest independently owned and operated logistics (3PL) and transport companies. Operating across Australia, we have significant mobile, land and infrastructure assets nationwide, including 20 distribution centres and a fleet of more than 2,000 vehicles. This ensures Centurion provides flexible and reliable...

  • Enterprise Systems Support Officer

    1 week ago

    Brisbane, Australia TAFE Queensland Full time

    About TAFE Queensland TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the...

  • Systems Officer

    2 months ago

    Brisbane, Australia Communities, Housing and Digital Economy Full time

    **As a Systems Officer, you will**: - Provide efficient and effective second level systems support to Agencies and QSS for the solutions supported by QSS, particularly relative to the Aurion HRIS - Undertake quality assurance processes to maintain integrity and compliance status of the system. This will also include the production of system reports and...

  • Clinical Systems Support Officer

    2 days ago

    Brisbane, Australia Queensland Health Full time

    About Us Children's Health Queensland is a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales. We are committed to collaborating with all of our healthcare partners, most importantly families, to ensure we consistently deliver safe, high-quality patient and...

  • System Support Officer

    4 days ago

    Brisbane, Australia Queensland Health Full time

    The RoleReporting to the CISSU Configuration Team Leader you will provide administration, and successful implementation of projects involving the Clinical Information Systems Support Unit, Configuration Team. Are you right for this role?To be successful in the role, you will have: - Experience in providing advice on workplace procedures and the ability to...

  • Systems Support Specialist

    1 week ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    About the OpportunityThe Systems Support team is responsible for all aspects of support and incident management for business critical systems used by Flight Centre Global Supply teams and our Selling Partners globally.As a Systems Support team member you will be responsible for the day-to-day support and issue management of production applications and...

  • Systems Support Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    About the OpportunityThe Systems Support team is responsible for all aspects of support and incident management for business critical systems used by Flight Centre Global Supply teams and our Selling Partners globally.As a Systems Support team member you will be responsible for the day-to-day support and issue management of production applications and...

  • Systems Support Specialist

    1 week ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    About the OpportunityThe Systems Support team is responsible for all aspects of support and incident management for business critical systems used by Flight Centre Supply teams and our Selling Partners globally.As a Systems Support team member you will be responsible for the day-to-day support and issue management of production applications and associated...

  • System Support Officer

    1 month ago

    Brisbane, Australia Queensland Fire and Emergency Services Full time

    About us As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events. Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...

  • Assistant System Support Officer

    1 week ago

    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    **The key responsibilities are**: - Support in planning and undertaking of test activities including preparation for and the execution of system test scripts, recording results and reporting issues. - Support in maintaining and developing all required documentation, including system test design, progress, system quality, test plans, test completion reports,...

  • Assistant System Support Officer

    1 month ago

    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    **The key responsibilities are**: - Support in planning and undertaking of test activities including preparation for and the execution of system test scripts, recording results and reporting issues. Support in maintaining and developing all required documentation, including system test design, progress, system quality, test plans, test completion reports,...

  • Project Controls Systems Support Officer

    1 month ago

    Brisbane, Australia Hatch Full time

    **Requisition ID**:86811 **Job Category**:Project Controls **Location**:Brisbane, Queensland, Australia Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly...

  • System Support Officer Infrastructure

    1 month ago

    Brisbane, Australia Queensland Health Full time

    About the role This role provides advanced advice and support functions relating to relevant systems including, but not limited to, the Computerised Maintenance Management System (CMMS), S4HANA, SAP, Fleet Systems, QContracts, and ProMaster to support the SIA Branch in the delivery of Infrastructure and Assets, Emergency and Resilience Management and...

  • Wellness Centre Systems Analyst Support Officer

    2 months ago

    Brisbane, Australia Centurion Full time

    **About us** Centurion is one of Australia’s largest independently owned and operated logistics (3PL) and transport companies. Operating across Australia, we have significant mobile, land and infrastructure assets nationwide, including 20 distribution centres and a fleet of more than 2,000 vehicles. This ensures Centurion provides flexible and reliable...

  • Systems Officer

    6 days ago

    Brisbane, Australia Queensland University of Technology Full time

    $74,013 to $83,479 - Ongoing, full-time - Kelvin Grove (hybrid option available) **Who are we looking for?** We are seeking a Systems Officer to join Campus Services and Procurement, Administrative Division. The role will be responsible for the systems within Campus Services. The interesting challenge, as this has not been done previously, will be collect...

  • Lead System Support Officer

    1 month ago

    Brisbane, Australia Queensland Health Full time

    **The role**: You will ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of enterprise ICT services. **In addition to this, you will be responsible for**: - Supporting the provision of clinical information...

  • Application Support Officer

    2 months ago

    Brisbane, Australia Hudson Australia Full time

    Join our IT Business Engagement Team and play a crucial role in ensuring the smooth functioning of our organisational systems. Our focus areas include HR, payroll, learning management, and compliance, with responsibilities spanning User Maintenance, Issue investigation, resolution, and testing. As a valuable member of our dynamic team, you will collaborate...