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Customer Banking Specialist Caloundra

4 weeks ago

Sunshine Coast, Australia Commonwealth Bank Full time

You're a passionate customer service professional
- We are enhancing the financial wellbeing for our customers
- Together we’re delivering outstanding customer experiences
- Before applying, please ensure you are available to cover the following roster _: _
- Monday - Friday: 9.30am - 4.00pm with a 5pm finish on Thursday

No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.

**More specifically you will:
- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to as s ess customers’ financial needs
- Use tool s to capture customer feedback, take action to correct any service breaks and drive improvement
- Be provided with continuous training and development to support your career aspirations

**We’re interested in hearing from people who have:
- A passion for delivering outstanding signature customer service with every interaction
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented with the ability to accept feedback for development
- Resilience, self
- motivation, and lots of energy
- An ability to work collaboratively as a team to deliver a seamless customer experience

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Advertising End Date: 20/02/2023

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