Content Writer
2 months ago
**Closing Date**:12 PM Friday, 2023 19 May (Back fill of our current contractor, exclusive opportunity)
**face2face reference**:569425
**Location**:Canberra, ACT preferred but Remote as an option too
**Hours**:Full-time contract
**Contract length**:5 Months Contract + 12 Months (Pending approval)
**Entry requirements**:Australian Citizen + baseline or ability to obtain baseline
**Pay range**:$80.00 - $95.00 inc super per hour
The team behind the business contact centre have embarked on a project that will improve their content management system and will be used as a repository for contact centre knowledge articles. A thorough and user-centred content strategy has been developed to ensure consistency of content creation during this project. The Department is delivering a project which seeks to transition information articles for the Contact Centre from a manually maintained document library, to Sitecore’s content management system, ContentHub.
**The purpose of the project is as follows**:
- To improve the content management experience for the users
- To improve the efficiency of the script management and update workflows.
- To minimise risks and human errors in the script management workflows
They are seeking a personnel who is skilled at providing a user-centred translation of complex information into plain English, including the removal of unnecessary jargon and content.
**Capability**
- Ability to write and design web-based content on a predefined content strategy
- Experience in using content management systems
- An understanding of small business ownership in Australia
- Ability to translate complex information into plain English, including the removal of unnecessary jargon and content.
- Project Planning, Reporting - Weekly Project updates
- Transition Out Planning - Full handover of any incomplete work
- Strong negotiating skills
Flexible working arrangements, including working from home, will be considered and negotiated between the specified personnel and the department.
- Attend and actively participate in project planning events as required.
- Deliver work in a self-managing multi-disciplined team environment.
- Work within the department’s specified content management system
- Facilitate a smooth transition to specified personnel upon completion of their engagement
**Required Experience**:
- Proven experience in content writing, with a user-centred focus
- An understanding of human-centred design
- Knowledge of digital service standards
- Experience in working in a multi-disciplinary team
- Experience in, or capability to learn, how to use content management systems e.g. SiteCore CMS
- Knowledge of Web Accessibility (WCAG 2.0)
**Project Overview**:
- Subject matter is related to starting, running, and growing a business and grants
- CMS is called Content Hub
- The project is mainly writing content into plan English as well as other writing tasks that come up within our section.
**Prajjwal K C**
**02 6199 5750**
APS
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