Contact Centre Operator
6 months ago
**Contact Centre Operator - Phone Based Position**
**Pay: $32.73p/h plus Super**
**Flexible Working from Home Arrangements - Initial training onsite for 2 weeks.**
**Hours: 7hrs per day 35hrs per week
- Shift rosters will be 7.5hrs (including unpaid lunch break) between 7:30am-6:00pm.**
**Must be available for both rotating shifts**
**Location: Parramatta - 7min walk from Train Station.**
**Checks: 2x References, Police Check once successful**
Our State Govt client provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. They employ, develop and support teachers, leaders and other staff to deliver the best outcomes for students and to advance the wellbeing of Aboriginal people.
About EDConnect
EDConnect provides support, information and advice to schools and corporate staff for the following services
- Business Services
- Finance
- Human Resources
- IT
- Procurement
- Student Management and Wellbeing.
**Primary purpose of the role**
The position is a first level technical resolution point for all reported ICT related incidents and has the requirement to work closely with other key internal stakeholders across the different technology units.
To provide excellent customer service skills to internal clients and assisting them to be fully operational and functional to fulfill their daily duties.
**Desired Technical Skills**:
- Being Tech Savvy
- Demonstrated operational service desk or contact centre experience.
- Be the first point of contact for any customer inquiries.
- Troubleshooting of basic ICT hardware and software.
- Preferred knowledge of the Remedy helpdesk framework but not essential.
- A strong focus to deliver a high level of customer service.
- Demonstrated ability to successfully deliver outcomes to an agreed schedule.
- Ability to clearly communicate and convey technical information to customers
- IT experience and having come from a customer service background and willing to learn as it is a phone-based role
- Hybrid Flexibility: 1-2 days in the office and the rest working from home.
- Position will require first couple of weeks in the office to be trained so you can work from home with confidence since it is a phone-based role.
**Resume Deadline 10am Tuesday Morning at 15/8 at 10am.**
**Forward your Resume ASAP to the link provided
-
Contact Centre Operator
5 months ago
Parramatta, Australia DFP Recruitment Services Full time**Job description**: - **Multiple NSW Government opportunities in Parramatta**: - **Initial 3 Month contract with possibility of extension**: - ** $34 per hour + super**: - ** Monday to Friday (7am-7pm rotating roster)** Our NSW State Government client is currently seeking multiple Contact Centre Operators for initial 3 month contracts with the...
-
Contact Centre Operator
5 months ago
Parramatta, Australia DFP Recruitment Services Full time**Job description**: - **Multiple NSW Government opportunities in Parramatta**: - **Initial 5 Month contract with possibility of extension**: - ** $34 per hour + super**: - ** Monday to Friday (7am-7pm rotating roster)** Our NSW State Government client is currently seeking multiple Contact Centre Operators for initial 5 month contracts with the...
-
Contact Centre Representative
6 months ago
Parramatta, Australia HSBC Full time-Job description **Some career choices have more impact than others.** At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...
-
Inbound Contact Centre Sales Representative
6 months ago
Parramatta, Australia HSBC Full time-Job description **Are you interested in a career in Banking but not sure where to start from?** HSBC is your gateway to a world of opportunities. We are willing to invest in your career progression and help you build a rewarding career. **Who we are looking for?** We are seeking passionate and focused individuals to join our **Parramatta Contact...
-
Call Centre Operator
6 months ago
Parramatta, Australia Ashdown Consulting Full time$32.73 p/h + super - 12 Month Contract - Parramatta / WFH **Call Centre Operator | 12 Month Contract | $36.33 p/h Incl. Super** - $32.73 p/h + super - 12 Month Contract - Parramatta / WFH **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This...
-
Call Centre Operator
2 weeks ago
Parramatta, Australia Randstad Full timeThis is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options. Call Centre Operator 11 RolesPay rate: $34 per hour + superStart Date: AsapEnd Date: 9 months from start date / End of July...
-
Technology Operations Centre Manager
5 months ago
Parramatta, Australia NSW Government -NSW Police Force Full time**Computer System Officer Level 6**: - **Ongoing Full-Time**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day,...
-
Call Centre Operator
1 month ago
Parramatta, Australia Talenza Full timeRole: Call Centre OperatorHourly Rate:$34 + SuperContract Length: Initial contract until 31/07/2025Location: Parramatta/WFH About the Role: Are you passionate about providing exceptional customer service? Join a dedicated and collaborative team, where you will play a crucial role in supporting the people of NSW. The branch administers energy...
-
Call Centre Operator
5 months ago
Parramatta, Australia Ashdown Consulting Full time$34 p/h + super - 6 Month Contract - Parramatta **Call Centre Operator | 6 Month Contract | $37.74 p/h inc. Super** - $34 p/h + super - 6 Month Contract - Parramatta **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are looking for someone to...
-
Assistant Centre Manager
2 months ago
Parramatta, Australia YBS Full time**About Us**: We are a dynamic private tutoring Centre in Parramatta, committed to providing exceptional educational support to students from K-12. Our Centre is conveniently located near the train station for easy access. **Role Overview**: The Assistant Centre Manager will play a crucial role in the efficient operation of our Centre, overseeing daily...
-
English Tutor
2 months ago
Parramatta, Australia Cosmos Coaching Centre Full timeCosmos Coaching Centre is an established high school tutoring centre in Parramatta, specializing in Math, Science, and English. We are on the hunt for a self motivated and experienced teacher to join our team of educators. As a teacher at Cosmos, you will be responsible for cultivating students' interest in English. You need to be familiar with using...
-
Estate Centre Operations Specialist
2 weeks ago
Parramatta Park, Queensland, Australia Westpac Group Full timeRole OverviewWe are seeking a skilled and motivated Estate Centre Operations Specialist to join our team at Westpac Group. In this role, you will play a critical part in supporting our Estate Centre of Excellence.Key ResponsibilitiesAssess and process various written requestsEnsure the accuracy of documentation issued to EstatesDetermine the appropriate...
-
Medical Centre GP Vacancy
2 weeks ago
Parramatta Park, Queensland, Australia Gorilla Jobs Full timeAbout the RoleThe medical centre in Castle Hill is seeking a Vocationally Registered (FRACGP) General Practitioner to take over the patient base of a retiring GP. This is an excellent opportunity for a doctor looking for a medium to large-sized practice with a diverse range of allied health services.Benefits and SalaryThis position offers a competitive...
-
ICT Customer Service Operator
2 days ago
Parramatta, Australia Talenza Full timeOur NSW Government client is hiring for a highly capable, ICT Customer Service Operator (Level One). This role will be focusing on technical resolution for all reported ICT related incidents and has the requirement to be able to work closely with other key stakeholders across different technology units. The nature of the role aligns to prior Customer...
-
Collections - Customer Service Call Centre
6 months ago
Parramatta, Australia Collection House Group Full timeParramatta CBD location, a short walk from the station and local shops and eateries - Hybrid WFH flexibility for work-life balance and no weekends - No collections experience required! Supportive training and career progression + gain a Cert III in Financial Services **Collection House** (CLH) is one of Australia’s largest and most respected end-to-end...
-
Medical Centre Specialist
7 days ago
Parramatta Park, Queensland, Australia Gorilla Jobs Full timeA lucrative opportunity awaits a skilled General Practitioner to join a thriving medical centre in the Merrylands area. With high patient demand and a purpose-built centre, this is an ideal location for a motivated doctor looking to grow their practice.About the Medical Centre:This well-established centre has been in operation for over 20 years, boasting an...
-
Workforce Planner
2 months ago
Parramatta, Australia HCF Full time**About the Role** Reporting to the Workforce Planning Team Leader, this **Workforce Planner** role will see you effectively manage the operational intra-day performance to ensure business objectives and best practices are met. As the Workforce Planner you will be responsible for maintaining reporting systems and monitoring operational benchmarks against...
-
Indigenous Call Centre Banker
3 months ago
Parramatta, Australia Westpac Group Full timeTeam dedicated to support our Indigenous Community Customers! - Based in Parramatta, starting November 2024Full time paid training provided, multiple permanent positions **How will I help?** Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they are...
-
Customer Service
2 days ago
Parramatta, Australia Randstad Full timeThis is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options. Contact Centre Operator x16Pay rate: $33.96 per hour + superStart Date: Asap, before Christmas End Date: 27/06/2025 with...
-
Head of Operations
6 months ago
Parramatta, Australia Link Group Full time**Overview** As a member of the COO Leadership Team, this role shares an aligned purpose focused on quality outcomes achieved in an environment of trust and integrity. You hold accountabilities across financial controls, development of self, and our people in the pursuit of operational excellence. As Head of Operations, you are leading service excellence...