Change & Communications Specialist

4 weeks ago

Sunshine Coast, Australia Youi Pty Ltd Full time

**Change & Communications Specialist**

**About Youi**

At Youi, we don't believe in conforming to the status quo. We're not your typical insurance company - and that goes for our approach to both selling insurance and hiring our team. With over 1,800 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels.

We pride ourselves on our diversity and individuality, both among our employees and the customers we serve. We believe that it is the unique combination of skills, perspectives, and experiences of our people that makes us truly stand out. Our company values reflect this - we are a dynamic, human-focused, honest, and passionate team who is dedicated to providing awesome service to our customers.

We recognise and value the contributions of each team member to our culture and success. At Youi, we're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.

If you want a career that lets you, be you, and rewards you for your contribution, Think Youi.

**About the role**

Ready to embark on an extraordinary journey of transformation? Join our trailblazing insurance company, at the forefront of the tech realm, as we pave the way for positive change. We're dedicated to empowering both our valued customers and talented employees, propelling them toward success in today's digital era and forging a more inclusive, vibrant digital future.

As a fast-paced tech-driven insurer, Youi thrives on championing bespoke software engineering solutions. Our IT group is on the brink of an exhilarating IT transformation, ushering in a wave of substantial change that will revolutionise mindsets and work approaches across our IT teams.

Step into the role of Change and Communications Specialist, where you'll be the driving force behind triumphant IT endeavours. You'll work in close collaboration with the CIO, IT Senior Leadership team, and their direct reports, playing a vital role in orchestrating and executing change strategies. Your mission? Crafting effective communication strategies that seamlessly navigate this transformative journey, successfully addressing the continuous ripples of an ever-evolving technological landscape.

If you're passionate about shaping positive change in the face of transformation and relish the opportunity to work closely with influential leaders, we welcome you to join our team and make a lasting impact.

Key priorities will include:

- Crafting and executing comprehensive change strategies to bolster transformation and IT projects, ensuring seamless transitions, and nurturing an inclusive team atmosphere.
- Creating and executing readiness assessments, analysing outcomes, and providing insights to stakeholders for optimal decisions.
- Recognising, overseeing, and mitigating risks and challenges, including change resistance, that could affect the effective deployment of business changes.
- Devising and implementing effective communication strategies for frontline engagement, yielding tangible outcomes.
- Crafting and delivering compelling communication materials, including use cases, infographics, newsletters, announcements, and presentations.
- Collaborating with leadership as a valued advisor, shaping messages to handle intricate matters, supporting IT goals, and further Youi's objectives.
- Evaluating, refining, and overseeing IT communications across all organisational tiers, showcasing the advantages of IT transformation and progress, aligned with business requisites.
- Supporting essential IT forums, including IT All Hands, Extended Leadership meetings, and CIO Communications.
- Partnering with Youi's Corporate Affairs team to create and execute external communication strategies, spotlighting IT narratives and team members.
- Elevating Youi's brand visibility in IT by showcasing the division's diverse skills and achievements, drawing a wide array of talent to join the Youi family.

**About you**

You will:

- Possess training/qualifications in Change Management or Communications (or equivalent experience).
- Have experience in communications and change roles within IT or technology-related projects (or similar), translating complex concepts into clear, user-friendly communications.
- Be able to demonstrate a strong understanding of change management principles, methodologies, and best practices.
- Be proficient in using communication and collaboration tools, intranet platforms, social media, and multimedia software.
- Be able to create high-level PowerPoint presentations and Executive/Board level documentation.
- Have exceptional written and verbal communication skills, with the ability to create engaging content.
- Exhibit strong interpersonal and influencing skills to engage stakeholders at all levels.
- Have experience in project management and the ability to work effectively in a fast-paced

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