Pipette Calibration Technician

4 weeks ago

Scoresby, Australia Thermo Fisher Scientific Full time

**How to make an impact**

The environment is dynamic, fast paced and encouraging, with culture of continuous improvement, collaborative and success.

**Key Responsibilities**:

- Carry out calibration, maintenance and repair for pipettes and dispensers.
- Ensure service order are processed efficiently and completed in timely manner, handling customer expectations with efficient response time.
- Follow up with customers on the work progress of maintenance and calibration.
- Handle service process from allocation to completion, including instruments inspection, ordering of spare part, managing service activities and reports via service software to enable accurate invoicing.
- Proactive in seeking new opportunities and continuous improvement, optimizing customer experience, and improving efficiency.
- Develop positive partnership with customers, service operation and product specialists to achieve organization revenue target.
- Perform work in accordance to laboratory operational procedures, NATA accreditation requirements and company business ethics, such as ISO/IEC 17025, ISO8655, ISO9001.
- Adhere to OHS policies and procedures to ensure working in a safe and healthy workplace environment

**Keys To Success**:
Qualifications & Experience
- Tertiary qualification in Science or Engineering degree
- Minimum 1 to 2 years’ experience in pipette calibration and proficient in technical support
- Ability to prioritize work and balance multiple responsibilities and assignments.
- Laboratory experience

Skills & Attributes
- Effective communication, in written and verbally with customers and co-workers.
- Strong problem-solving and analytical skill, with trouble-shooting strategies to resolve technical issues.
- Proven tracked record to quickly learn large amount of new and sophisticated technical knowledge
- An initiative taker who can work autonomously, with a can-do, positive, and professional demeanor.
- Excellent time management and organizational skills.
- Ability to follow work instructions and procedures.
- Supportive teammate with passion to success.

**What’s in it for you?**

We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation You will receive a competitive salary package and will have outstanding development and career prospects in a globally growing company, and inclusive access to:

- Thermo Fisher’s global university and job training
- Employee recognition program and performance-based bonus
- Employee referral bonus

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