Branch Concierge

Enjoy access to extensive employee benefits & discounts
- Industry leading training program & market leading technologies
- Cantonese or Mandarin language skills are highly sought after for this role**29.75 hours per week:
- Monday, Tuesday, Wednesday, Friday : 9.30am-4pm
- Thursday : 9.30am-5pm

**Do work **that matters
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our loca l communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives - whether it’s opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Work ing with us in RBS means you’ll positively impact our customers’ lives and ensure that when they need us, we’re there for them.

**See yourself in our team**

As Concierge for the [location] Branch of CommBank, you’ ll be the face of Commbank & the first person customers speak with to assist them. To do this you’l l:

- Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
- Build personal connection with customers through meaningfu l conversations to enhance their experience
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Be aware o f movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience

**We’re **interested in people who have**:

- A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
- The ability to manage customer expectations with a professional presence
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

**With us, **you’ll **help customers make informed financial decisions to achieve their goals.**
- At _Commbank _, _we’re _determined _to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. _You’ll _be part of a community _that’ll _support you professionally and personally, every step of the way. Beyond your team, _you’ll _also _have the opportunity to _network across our Indigenous Employee Network, linking to Indigenous employees across CommBank. _

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Advertising End Date: 31/08/2023