Field Service Technician

7 days ago

Melbourne, Australia Glory Global Solutions (Australia) Pty Ltd Full time

As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

We currently have an exciting opportunity for an experienced Field Service Engineer to join our Melbourne based team. The Field Service Engineer is responsible for providing field based support to our customers, working in collaboration with colleagues, to resolve customer affecting technical issues promptly and in line with agreed SLA's.

Key responsibilities include:

- Installing/commissioning and troubleshooting Glory products and equipment;
- Performing preventative maintenance;
- Installing approved software updates;
- Providing technical support in line with agreed SLA's;
- Training customers in the correct use of Glory products and systems;
- Effectively 'debriefing' and reporting of service calls as required;
- Completing administrative paperwork promptly and accurately;
- Maintaining a thorough working knowledge of Glory products and systems;
- Actively participating in the on-call roster to provide after hours and weekend support in line with customer requirements.
- A recognised technical qualification;
- Current drivers licence;
- 1+ years' experience in a technical field role;
- Proven ability to work independently and meet established deadlines;
- Excellent communication and interpersonal skills;
- Proven problem solving and analytical skills;
- Strong customer service orientation;
- Ability to handle high-pressure situations;
- Commercial awareness;
- Demonstrable technical aptitude.

**What's on offer for you?**

You'll join a down to earth, collaborative workplace where you can work alongside experienced professionals and blue chip customers. We offer a competitive remuneration and benefits package including:

- performance based bonus;
- genuine development opportunities;
- fully maintained company vehicle;
- company paid salary protection insurance;
- company paid parental and partner leave;
- paid volunteer leave;
- paid birthday leave;
- paid study assistance and additional study/exam leave;
- service loyalty rewards;
- novated leasing;
- annual health benefits and wellbeing programs including confidential Employee Assistance Program, flu shots and health checks.

If you are looking for a role with a successful organisation that supports your ongoing growth and development, we'd love to hear from you

**Job Types**: Full-time, Permanent

**Benefits**:

- Company car
- Paid volunteer leave
- Parental leave
- Professional development assistance
- Referral program

Schedule:

- Monday to Friday
- On call
- Overtime
- Public holidays
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Which statement best describes your COVID19 vaccination status? Fully vaccinated/ Not vaccinated/ Prefer not to say
- Do you have permanent and ongoing Australian work rights?
- What is your expected annual base salary?

**Experience**:

- Field service: 1 year (preferred)

Work Location: On the road

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