Analyst Workplace Delivery

3 weeks ago

Melbourne, Australia National Australia Bank Full time

Analys Workplace Delivery (6 mon hs Fixed erm Con rac )

**Job no**: 792665

**Business uni**: echnology and En erprise Opera ions

**Primary posi ion loca ion**: 700 Bourke S, Docklands, VIC

**Work ype**: Fixed erm Full ime, Permanen Full ime

**Region**: VIC- Melbourne CBD
- Be suppor ed o grow your career a NAB #LI-DNI
- Work in a collabora ive and inclusive eam environmen
- Make a genuine difference hrough he work you do

I 's more han a career a NAB. I 's abou more oppor uni y, more momen s o make a difference and more focus on you.

Your job is jus one par of your life. When you bring your ideas, energy, and hunger for grow h o us, you'll be recognised and rewarded for your con ribu ion in re urn. You'll have our suppor o excel for our cus omers, deliver posi ive change for our communi ies and grow your career.

I 's a good ime o see wha more you can find a NAB as Analys, Workplace Engineering.

he Oppor uni y:
his is a grea oppor uni y o be responsible for he process, managemen, suppor and delivery of Package & deploymen service, ransi ion & Change, Suppor, Delivery Performance & Quali y, Capaci y & Con inui y, Issue & Risk Managemen. As an Analys, you will be involved in 2 ypes of work.

he Role and day o day:

- Liaise wi h he s akeholders o ensure requiremen s are ga hered and expec a ions are se. i.e. imelines, impac s, communica ion con ac s, e c.
- Plan, schedule and coordina e releases wi h nomina ed pilo users and he produc ion flee
- Coordina ing PV / V and sign offs be ween resolver groups and s akeholders
- Main ain and forecas he applica ion lifecycle managemen regis er
- Perform Change & Release managemen wi hin he eams' responsibili ies
- A end and represen he eam a Change Advisory Board (CAB) mee ings
- A end and represen he eam a Pos Implemen a ion Reviews (PIR) mee ings
- Compliance repor ing and ini ia ive o improve deploymen success ra es
- S rong and Effec ive communica ion wi h s akeholders and resolver groups
- Ensuring a high level of successful releases
- Coordina e Major Inciden Managemen /Cri ical fixes for he eam
- Documen and main ain processes wi hin he eam
- Crea e and main ain s akeholder con ac lis
- Manages he risk of opera ing he service
- Unders ands he end
- o-end (E2E) echnical service(s) including dependen componen s and infras ruc ure.
- Serves as he poin of escala ion (no ifica ion) for major inciden s
- Accoun able for he successful resolu ion of cri ical, high, medium, and low problems
- Accoun able for unders anding he required business ou comes for he service and ransla ing hose, wi h inpu from Business Engagemen in o Service Improvemen Plans - where relevan.

A diverse and inclusive workplace works be er for everyone

We know ha our people make us who we are. ha 's why we have buil a cul ure of respec - where everyone feels valued and apprecia ed for being heir rue au hen ic selves a NAB. Wi h our focus on inclusion and diversi y, and in par nership wi h our Employee Resource Groups, NAB is a place where Firs Na ions colleagues, colleagues of all genders, sexuali ies and ages, carers and colleagues wi h disabili y, and colleagues from all cul ures, races and religions can hrive, connec, and grow.

Wha you will bring:

- 2-5 years' experience in I IL frameworks
- Experience wi h managing en erprise desk op and applica ion deploymen echnologies and oolse s (SCCM, Al iris, IBM Big Fix)
- Experience wi h Win7, Win10, Office 365 and Mac based environmen s.
- S rong awareness and unders anding of hardware, ne works, sof ware echnologies and applica ions.
- Relevan indus ry cer ifica ions (I IL e c.) of equivalen experience
- S rong business communica ion and in erpersonal skills
- Proven abili y o remain flexible o deliver business ou comes.
- Proven experience in coordina ing mul iple s akeholders and 3rd par ies o deliver successful ou comes in a ime sensi ive environmen.
- Knowledge and unders anding of indus ry rends and echnology.
- er iary qualifica ion in a echnology discipline or rela ed field

Make a difference hrough your work

A NAB, we work oge her o deliver excep ional ou comes ha exceed our cus omers' expec a ions. We are an ASX lis ed organisa ion ha has been serving Aus ralian communi ies for more han 160 years. We are inves ing in posi ive change and our work changes he fu ure of banking. Our colleagues have an impac far beyond work, and you'll be par of a eam ha is helping o solve some of socie y's bigges challenges.

A diverse and inclusive workplace works be er for everyone.

We know ha our people make us who we are. ha 's why we have buil a cul ure of respec - where everyone feels valued and apprecia ed for being heir rue au hen ic selves a NAB. Wi h our focus on inclusion and diversi y, and in par nership wi h our Employee Resource Groups, NAB is a place where Firs Na ions colleagues, colleagues of all genders, sexuali ies and ages, carers and colleagues wi h disabili y, and colleagues from all cul ures, races and religions can hrive, conn

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