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Customer Value Specialist

4 months ago

Castle Hill, Australia Bupa Full time

**_A career at Bupa is more than just a job. At Bupa we believe in being good people and helping others whenever we can. This includes our customers, communities and our people._**

**The heart of the role**

This is unlike most retail store opportunities because at Bupa you’ll be surrounded by supportive colleagues and leaders that give you the trust and time to interact with customers to deliver health solutions and claim resolutions that are meaningful.

**Based at our Bupa Retail Store - Castle Hill, this position is full time permanent working 38 hours/5 days per week which will include rotating Saturdays. Full time training will commence in your first 4-6 weeks starting Monday 22 April 2024.**

Taking a first class service approach you will be working towards customer growth activities that will include:

- Providing individual recommendations of the most suitable health and wellbeing products based on the customer needs, showcasing the value and benefits of these products for easy decision making.
- Working within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members.
- Assist our existing Bupa members in their day-to-day transactions and ensuing they understand the full value of their product.

**What you’ll need**:
A proactive approach, passionate about your service delivery and driven to achieve great results. And you have:

- Previous experience in a highly focussed sales and customer service role
- Willingness to assist customers with a variety of general and complex queries.
- Ability to work towards achieving set store sales target.
- Drivers Licence (essential for community visits)
- Second language (highly regarded)

**What you’ll enjoy**:

- The opportunity to earn quarterly bonuses.
- An annual salary review (fortnightly pay cycle)
- Dedicated training - classroom, e-Learning and in person product knowledge as well as to our state-of-the-art knowledge base, "Know-It".
- The benefits of being part of our global health and wellbeing program - Viva
- Generous discounts on our products - health, travel, car, home, contents and pet insurance + discounts at a Bupa Dental clinic or Bupa Optical store.

‘Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued’