Customer Culture and Experience Execution Specialist

1 month ago

Sydney, Australia Allianz Australia Full time

Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

It is an exciting time to join Allianz as we transform our business and focus on simplification, innovation and placing our customers at the heart of everything we do.

**About the Role**:
Reporting to the Senior Manager Customer Culture and Experience Execution, your role is bring our Customer Value Proposition to life through our service delivery and to drive customer centricity across the Enterprise and support the overall Customer Culture and Experience Execution Program.

**Other key aspects of the role**:

- Support the development of the strategy to bring our Customer Value Proposition to life through the service experiences we deliver
- Monitor the delivery of the way we are delivering our Customer Value Proposition to life, ensuring we are delivering a consistent and memorable customer experience in line with our strategy
- Support and lead the development of initiatives to address any shortfalls in our performance
- Create immersive experiences that highlight reflect the experiences of our customers
- Review available sources of insight, including Voice of Customer and Complaints insights to identify opportunities to improve the service experiences we provide
- Support the Customer Experience Journey Management team by identifying opportunities for them to drive uplift in the customer experience through our improvements to our customer journeys - process or otherwise.
- Partner with the Customer Experience Journey Management Team and to support the development of initiatives that address breaks in our service delivery.
- Support the development of the monthly Customer Story program

**Important to your success**:

- Exceptional communication and stakeholder management skills
- Ability to interpret insights to uncover trends and opportunities
- Proven ability to deliver high quality outcomes to timelines

**What's on offer?**

As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and transformation that delivers a tangible and meaningful impact on our people, our customers and our community.

Enjoy a high-trust culture that empowers you to use your skills and abilities to achieve a meaningful impact

Feel supported to give something a go - try different things, take on new responsibilities and explore opportunities

Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes

Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

LI-AllianzAU

**Job Level**:
Entry Level

**Location**:

- Sydney, NSW, AU, 2000**Available until**:
08/05/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
25588

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