Myob Exo Support Consultant

**Do what you love in an environment that fosters learning, collaboration, and genuine work / life balance. We are seeking someone with experience as a MYOB Exo Support Consultant or in a ERP Support or Consulting role.**

**Who are we?**:
Momentum Software Solutions are a leading provider of cloud-based ERP solutions to growing and mid-sized businesses throughout QLD. We sell, implement, design and support software that includes advanced inventory management, accounting, job costing, payroll, CRM, HR and more. Momentum are growing and have recently expanded into Brisbane. This position is based in Brendale

**What is the role?**:
We are seeking an MYOB Exo Support Consultant with demonstrated experience on a range of projects in various industries. You will thrive in a work environment that requires strong problem-solving skills coupled with an aptitude for team collaboration and open communication.

In this customer-facing role you will provide support assistance to our clients issues submitted by them. This will include, but is not limited to:
**In this customer-facing role you will**:

- Responding to ‘how to’ questions, analysis and fixing of data, software faults,
- Scheduling and management of software upgrades of system reviews, upgrades, training, customization design and other improvement initiatives;
- Scheduling of system upgrades.
- Escalation of more technical issues to Senior Technical Team to Assist with resolution.

**What are we looking for in our team?**:
The following skills and experience will help qualify you for this role:

- **Must Have**:

- Accounting/ Business / Management or related qualification Be able to confidently engage with clients and communication skills to define and articulate the quantifiable business value in the solutions we offer
- Demonstrated Accounting / financial work history
- MUST be a self-starter
- Share our passion for customer service and exceed their expectations
- Applicants MUST BE RESIDENTS of Australia and be willing to travel throughout Queensland to service current and new clients where applicable.

**Highly Desirable**:

- Demonstrated experience in producing Business Process Mapping documentation
- ERP implementation experience
- Demonstrated experience in SQL scripts and queries Experience with CRM’s, Databases, SQL, Reporting
- Report-Writing using Graphical Report Writer (e.g Crystal reports)

**Personal Qualities**:

- Committed to exceptional customer experiences and business improvement
- Be proactive, results focused and self-motivated.
- Personal accountability and ownership of role is essential
- Have a friendly and positive personality style.
- Clear and professional communication skills along with the ability to listen and interpret customer needs are paramount.
- Be able to work effectively within a small team environment and culture where flexibility is essential
- Willing to Travel throughout QLD as required

When you join Momentum, you join a team of passionate and diverse people. People who love a challenge and helping each other.

**What are the benefits of working for Momentum?**:
Enjoyable and challenging work. You won’t be bored

Grow with us. We’re a small and growing business with over 11 years trading and a growing client base

Negotiable Salary Package based on skills and experience

Genuine work-life balance initiatives

We foster genuine team spirit and culture