Pacific Club Lounge Team Leader

4 months ago


Melbourne, Australia Pan Pacific Hotels Group Full time

**Australia***

**Pan Pacific Melbourne***

**Rooms***

**Job Grade**:

Full-Time

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South Wharf providing easy access to the Melbourne Convention and Exhibition Centre, Central Business District and key local attractions

The Role

Reporting to the Pacific Club Lounge Manager, you will ensure our guests are at ease, attended to and have everything they require while maintaining a friendly demeanour. You will lead by example by showing integrity and by building long-lasting relationships with regular and long stay guests.

The Role:

- You will be responsible for providing our guests with 5 star service throughout their Club Lounge experience
- You will motivate and train a team of hosts to offer a high quality service to our guests.
- Oversee and assist in Food and Beverage preparation and food handling
- Assist setting up and packing down the buffet during service periods
- Your role will involve working a rotating roster including weekends, early mornings and late evenings.
- You will require a Responsible Service of Alcohol Certificate for this role.
- Complete Ad hoc administrative tasks as required

Talent Profile

Ideally, You Will Have:

- Previous experience in Hospitality
- Barista experience and wine knowledge
- Excellent personal presentation and communication skills.
- A real passion for delivering high levels service excellence.

What we can offer you:

- Attractive pay package
- Complimentary dry-cleaning for uniforms
- Hotel discounts through our global alliance program Discovery
- 50% off food and 50% off beverages at the hotel’s restaurants, bars and café
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
- Ongoing learning and development through our online learning platform
- Complimentary duty meal per shift

How to Apply

Pan Pacific Hotels Group is an equal opportunity employer. If you share our values and are passionate about driving a strong culture of success, results driven and seeking to develop a career with a rapidly growing international hotel brand, then



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