Contact Centre Team Leader

6 months ago

Robina, Australia Qscan Group Full time

High-quality training and support to thrive in the Medical Imaging industry
- Tailored personal and professional development opportunities
- Work in an exciting, fast-paced environment alongside a high-performing team

**About Qscan**

Join an organisation that cares about growing and developing our greatest asset - our people. Work alongside a dedicated team of professionals who are determined to provide high-quality, compassionate patient care using high-class equipment. We are on the lookout for people who share our passion for innovation and going above and beyond for our clients. Whether you come to us as a Medical Receptionist, Sonographer, Team Leader, Radiologist or Administrator, we value you and your contribution to our team. Without you, we wouldn't be able to continue to grow and accomplish greatness.

**The Opportunity**
If you thrive in a fast-paced environment and are looking to develop your skill-set in a leadership role, this is the perfect opportunity for you

We are seeking a
**Contact Centre Team Leader** with exceptional leadership skills and experience in the industry, to lead our Contact Centre team at
**Qscan Robina Clinic**. This is a Permanent full-time position.

**You will**:

- Be responsible for the leadership, training, and management of our regional contact centre team (including rostering).
- Oversee performance of Contact Centre Agents to ensure a timely and accurate booking process.
- Liaise with key stakeholders to ensure the effective operation and maintenance of booking systems and processes.

**About You**
Alongside your experience in radiology (or similar field), you have a strong understanding of contact centre practices and are a booking whizz.

**You will also have**:

- Well-developed communication and interpersonal skills
- The ability to drive team recognition, cohesion, and engagement to build, reward and retain a high performing team.
- High level understanding of RIS and MBS
- The ability to remain calm and work effectively under pressure.

**How You’ll Benefit**
- Paid parental leave
- Uniform allowance
- Annual flu vaccinations
- Personal and professional training and development programs
- Access to our Social Club - including events, giveaways and monthly raffles
- Access to local/team events and rewards
- Competitive salary and allowances
- Exclusive discounts on personal purchases through the Dell Employee Purchasing Program
- Wellbeing Gateway App to enhance your mental health and wellbeing
- Access to our Employee Assistance Program (Assure)
- You are welcome here. We strive to foster a diverse and inclusive work environment where people feel safe and valued for their unique contributions. We incorporate new and different ways of thinking and collaborating in the way we do our business and service our communities. _
- At Qscan, Environmental, Social and Governance considerations are important to us - we want to further promote innovation and foster creativity while operating in a sustainable way._
- We know this sounds ambitious but we also know we can achieve our big goals with a great team. We want the best people working for us. Come join the team. You are welcome here_

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