El1 Service Designer

2 weeks ago

Geelong, Australia face2face Recruitment Full time

**Closing Date**:9 February 2024, 9:00 AM

**face2face reference**:596529
**Location**:Geelong-VIC, Richmond-VIC, Surry Hills, NSW, Newcastle NSW, Brisbane, QLD, Adelaide, SA
**Hours**:Full-time
**Contract length**:12 Months Contract
**Entry requirements**:Australian Citizen + Ability to obtain
**Pay range**:$602.55 per day ex super

**About the role**:
The EL1 Service Designer plays a crucial role in leading complex tasks for quality outcomes in Participant Experience Design.

They hold authority for issue resolution, team management, and stakeholder relationships, representing the organisation as needed.

**Duties**
- Leading, researching and identifying insights contributing to Agency understanding of information.
- Overseeing, creating and documenting current state service through design and research, to identify current participant and staff experience and business processes.
- Leading and managing process design improvements.
- Advocating for the voice and experience of participants and stakeholders through work processes. Leading and facilitating design-thinking sessions with service users to design and test future service processes, channel and experiences.
-

**Required experience/skills**
- Human-centred design: Proficiency in designing services and experiences that prioritise the needs and preferences of end users.
- User research: Ability to conduct both primary and secondary research, including developing research plans and guides, conducting user research including interviews, surveys and workshops.
- Persona development: Creating user personas to represent different user groups and their characteristics.
- Journey mapping: Skill in creating user journey maps to visualise and improve the user experience. Service blueprinting: Proficiency in service blueprinting to define and map out service processes and enablers.

**Desirable experience skills**
- Visual design: Proficiency in visual design principles to create aesthetically pleasing designs.
- Cross-functional collaboration: Ability to collaborate effectively with other team members and stakeholders. Agile Methodologies: Familiarity with agile methodologies like Agile or Kanban.

**Lisa Whitehorn**

**02 6199 5750**

APS

  • EL1 Co-Design

    4 weeks ago

    Geelong, Australia Randstad Australia Remote Work Freelance Full time

    EL1 Service Designer, 12 month contract, $602.55 per day, ASAP startAbout the OrganisationBased within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, stakeholder-centred culture.About the OpportunityThis role is a 12 month contract based...

  • El1 Assistant Director

    3 days ago

    Geelong, Australia face2face Recruitment Full time

    **face2face reference**:577394 **Location**:Geelong, Melbourne, Canberra, Sydney, Brisbane, Perth **Hours**:Full time **Contract length**:12 months + 1x 12 months extension - pending approval **Entry requirements**:Australian Citizenship **Pay range**:$110.00 - $125.00 p/h inc super **CLOSING VERY SOON **About the role**: The Agency is seeking a highly...

  • EL1 Research

    2 weeks ago

    Geelong, Victoria, Australia Randstad Australia Full time

    EL1 Research & Evaluation, 12 month contract, $602.55 per day, ASAP startAbout the OrganisationBased within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, stakeholder-centred culture.About the OpportunityThis role is a 12 month contract...

  • EL1 Integrity Reporting

    3 weeks ago

    Geelong, Australia Randstad Australia Remote Work Freelance Full time

    EL1 Integrity Reporting, 12 month contract, negotiable day rate, ASAP startAbout the OrganisationBased within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, stakeholder-centred culture.About the OpportunityThis role is a 12 month contract...

  • EL1 Research

    2 weeks ago

    Geelong, Australia Randstad Australia Remote Work Freelance Full time

    EL1 Research & Evaluation, 12 month contract, $602.55 per day, ASAP startAbout the OrganisationBased within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, stakeholder-centred culture.About the OpportunityThis role is a 12 month contract...

  • EL1 Risk Advisor

    3 weeks ago

    Geelong, Australia Randstad Australia Remote Work Freelance Full time

    EL1 Risk Advisor, 12 month contract, $602.55 per day, ASAP startAbout the OrganisationBased within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, stakeholder-centred culture.About the OpportunityThis role is a 12 month contract based...

  • EL1 Strategic Change Coordinator

    2 weeks ago

    Geelong, Australia Randstad Australia Remote Work Freelance Full time

    EL1 Strategic Change Coordinator, 12 month contract, $602.55 per day, ASAP startAbout the OrganisationBased within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, stakeholder-centred culture.About the OpportunityThis role is a 12 month...

  • EL1 Strategic Change Coordinator

    2 weeks ago

    Geelong, Victoria, Australia Randstad Australia Full time

    EL1 Strategic Change Coordinator, 12 month contract, $602.55 per day, ASAP startAbout the OrganisationBased within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, stakeholder-centred culture.About the OpportunityThis role is a 12 month...

  • EL1 Research

    2 weeks ago

    North Geelong, Australia Randstad Full time

    EL1 Research & Evaluation, 12 month contract, $602.55 per day, ASAP startAbout the OrganisationBased within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, stakeholder-centred culture.About the OpportunityThis role is a 12 month contract...

  • El1 Assistant Director, Finance

    6 days ago

    Geelong, Australia Talent International Full time

    **Job Details**: **Location** Geelong **Salary** Negotiable **Job Type** Full Time **Ref** BBBH98489_1675993344 **Contact** Jarrodd Edwards **Posted** about 1 hour ago **Opportunity** Our client is a federal government agency, who have a great opportunity for an Assistant Director of Finance (performance reporting) to join the Performance...

  • EL1 Strategic Change Coordinator

    3 weeks ago

    North Geelong, Australia Randstad Full time

    EL1 Strategic Change Coordinator, 12 month contract, $602.55 per day, ASAP startAbout the OrganisationBased within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, stakeholder-centred culture.About the OpportunityThis role is a 12 month...

  • Procurement and Contracts Manager

    6 days ago

    Geelong, Australia Talent International Full time

    **Job Details**: **Location** Geelong **Salary** AU$58.50 - AU$86 per hour **Job Type** Full Time **Ref** BBBH98520_1676006756 **Contact** Liam Lasslett **Posted** about 2 hours ago **The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for a **APS6 Procurement Officer**, and...

  • Multiple Change Managers

    7 days ago

    Geelong, Australia Talent International Full time

    **Job Details**: **Location** Geelong **Salary** AU$600 - AU$754 per day **Job Type** Full Time **Ref** BBBH101420_1683094787 **Contact** Samuel Beckett **Posted** about 2 hours ago **The Opportunity** Our client is seeking multiple Change managers / coordinators / leads to join the Service Design & Improvement branch of a Federal Agency. Long...

  • G&b Linesman Level 7

    7 days ago

    Geelong, Australia Service Stream Full time

    Primary Location Geelong Job Description Summary An exciting opportunity has arisen for a Glove and Barrier Linesperson to join Service Stream in Geelong About the Role Service Stream’s Power division is currently seeking Glove and Barrier Linespersons to join our growing company. You will be responsible for construction and maintenance of electricity...

  • Teacher - Community Services

    3 days ago

    Geelong, Australia Gordon Institute of TAFE Full time

    Fixed Term - Full Time and/or Part Time roles available - For further detail contact Joanne Jones on 0432 374 405 Our Community Services team have an opportunity for an experienced Vocational Education and Training teacher to join their team. If you have more than 5 years experience working in the Community Services sector, and have a passion for...

  • Client Services Officer

    17 hours ago

    Geelong, Australia Findex Full time

    Our Self-Managed-Super-Fund (SMSF) team in Geelong is looking for a motivated and people focused individual to join the team as a Client Services Officer on a part-time basis (22.5 hours per week). Our Self-Managed-Super-Fund (SMSF) team in Geelong is looking for a motivated and people focused individual to join the team as a Client Services Officer on a...

  • Lecturer, Building Science

    6 days ago

    Geelong, Australia Deakin University Full time

    **Job no**: 549907 **Work type**: Part-time **Location**: Geelong - City **Categories**: Science - Based at our beautiful Geelong, Waterfront Campus - Part-time and fixed term until 31 December 2024 - Level B $108,804 - $128,689 + 17% Superannuation (pro-rata for part-time staff) **Who are we?** Deakin is a cutting-edge public university in Victoria,...

  • Ranger - Community Engagement (Designated

    6 days ago

    Geelong, Australia Parks Victoria Full time

    Learn how to lead programs in parks that promote and benefit the physical, mental, cultural, spiritual and social health of communities - Work with diverse groups which may include youth, persons from culturally and linguistically diverse backgrounds and persons with a disability - Coordinate Parks Victoria's Junior Ranger program in Geelong area - Enjoy a...

  • Ranger - Community Engagement (Designated

    6 days ago

    Geelong, Australia Parks Victoria Full time

    Location: Geelong Job type: Full time / Until May 2024 Organisation: Parks Victoria **Salary**: $56,622 - $75,761 Occupation: Environment Reference: VG/10791000 Parks Victoria are looking for a Community Engagement Ranger to deliver education programs to schools and community groups in Geelong area's parks! - Learn how to lead programs in parks that...

  • Health Services and Local Area Marketing Specialist

    3 days ago

    Geelong, Australia GMHBA Full time

    **Remarkable care; remarkable career.** Are you ready to rediscover remarkable and make a positive impact on people’s lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.In 2024 GMHBA will celebrate 90 years of...