Hotel Operations Trainee

3 days ago

Coolangatta, Australia Accor Apartments & Realty Full time

Mantra & The Sebel Twin Towns Hotel & Apartments are two properties that sit side by side on the Gold Coast / Northern NSW border overlooking the beautiful Coolangatta Beach. The properties offer a range of hotel style rooms as well as one, two and three bedroom apartments and pools for guests to enjoy. In your downtime, experience the laid-back lifestyle of the Southern Gold Coast and Tweed Heads region by heading down to the beach, or visiting one of the many pubs, clubs, or restaurants along the foreshore and surrounds.

Purpose
As a Hotel Operations Trainee, your role will involve developing a thorough operational understanding of a hotel. This will be achieved through hands-on experience in crucial operational departments such as Housekeeping, Food and Beverage, and Front Office operations. Simultaneously, you will acquire a level of competency that will serve as a solid foundation for your ongoing career development within the hospitality industry.

Primary Responsibilities
Your role encompasses several key areas, working within a diverse team to ensure an exceptional guest experience and varied learning outcome
- Follow the duties as outlined in the position Job Descriptions for each departmental role undertaken, which will be given at each stage of the training program
- Attend monthly meetings to monitor progress through the Traineeship, as requested by Talent & Culture and/or the General Manager
- Complete department evaluations at the completion of each departmental stage of the training.
- Complete projects/assessments in a timely manner given during the Traineeship
- Commit to meeting your mentor once on a monthly basis. If possible a face to face meeting or visual through MS Teams

Skills and Experience
- Previous experience in a customer facing hospitality role is a plus
- Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
- Genuine passion for guest care, engaging with patrons and collaborating within a team of diverse professionals
- Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
- Strong work ethic, reliable and a commitment to excellence

Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

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