Service Desk Analyst

3 weeks ago

Belconnen, Australia Australian Bureau of Statistics Full time

starting salary $68,122 (plus 15.4% super)
- Adelaide location
- temporary contract (full-time hours) for six months

The Australian Bureau of Statistics (ABS) is seeking to recruit a **Service Desk Analyst** to work in our Adelaide office. This is a temporary position (full-time hours) for six months at the APS 4 classification level.

**About the role**

Service Desk Analysts assist staff over the telephone with urgent queries and requests. They provide support, education and guidance in relation to various computer infrastructure, the diagnosis and resolution of technical issues and also assist with various HR related matters i.e., pay and leave entitlements, travel, corporate credit cards and finance queries.

The role of the Service Desk Analyst is to provide a consistent point of contact to assist clients to resolve queries related to their day-to-day operations. There is a requirement to start at 8.00 a.m. in the Adelaide Office, to cater for the Eastern Standard Time operating hours of 8.30 a.m. - 4.55 p.m.

As an APS 4 Service Desk Analyst, you will be required to:

- work to a roster answering phones calls from a queue and managing a ticket workload
- provide high quality customer service to ABS staff and members of the public
- provide Level 1 IT support as well as assisting staff with HR queries e.g. pay and leave entitlements, travel and credit card queries and other HR related matters
- use investigatory skills to determine the nature of a call while building rapport with the client
- follow and document prescribed procedures
- coach and train newer and less experienced members of a small team, where appropriate
- perform additional tasks as required from time to time by the Operations Manager.

**About the business area**

We also manage the Knowledge Library, a collection of thousands of Knowledge Articles providing how-to information to facilitate self-help and the fast resolution of issues.

**What we are looking for**

To be suitable you should have most or all the following skills, qualities, and experience:

- client focus with proven interpersonal and communication skills and ability to work in a team
- high level organisational skills including time management and the ability to prioritise work
- demonstrated lateral thinking and problem-solving skills
- great attention to detail and analytical skills
- ability to demonstrate initiative, motivation and a positive work ethic
- ability to identify opportunities and contribute ideas to improve business processes
- experience in customer service essential
- experience working in a level 1 service/help desk role desirable but not essential.

**How to apply**

You will need to upload your current resume and submit a statement in response to the following:

- Please describe what skills and experience you have which are relevant to the role of a Service Desk Analyst._

For further information about this position, please read the attached

  • Service Desk Analyst

    6 days ago

    Belconnen, ACT, Australia Australian Bureau of Statistics Full time

    starting salary $68,122 (plus 15.4% super) Adelaide location- temporary contract (full-time hours) for six monthsThe Australian Bureau of Statistics (ABS) is seeking to recruit a Service Desk Analyst to work in our Adelaide office. This is a temporary position (full-time hours) for six months at the APS 4 classification level.About the roleService Desk...

  • Customer Service Manager

    2 months ago

    Belconnen, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. ***: **About the role**: Reporting to the...

  • IT Testers

    3 weeks ago

    Belconnen, Australia Peoplebank Full time

    Location: - Belconnen- Job Type: - Contract- Posted: - about 9 hours ago- Contact: - Tanya Calder- Discipline: - General IT - Reference: - 261263**About the Company** Leaders IT (Professional Services division of Peoplebank) are a leading information technology talent consultancy that focuses on providing specialised IT consultants to Tier-1 clients in...

  • IT Testers

    6 days ago

    Belconnen, ACT, Australia Peoplebank Full time

    Location: Belconnen Job Type: Contract Posted:about 9 hours agoContact: Tanya Calder Discipline:General IT Reference: About the CompanyLeaders IT (Professional Services division of Peoplebank) are a leading information technology talent consultancy that focuses on providing specialised IT consultants to Tier-1 clients in diverse industries like...

  • Senior Information Analyst

    6 days ago

    District Of Belconnen, Australia Peoplebank Australia Ltd Full time

    Our Federal Government Client is seeking a Senior Information Analyst.This is a long-term contract role with an initial contract duration of 12 months with the possibility of a 12-month extension for up to 2 times, located on-site at our client's office in the ACT.Working arrangements are 5 days a week.As the selected Senior Information Analyst, you will:...

  • Medical Receptionist Belconnen Casual

    4 weeks ago

    Belconnen, Australia For Health Group Full time

    The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...

  • Medical Receptionist Belconnen Casual

    4 weeks ago

    Belconnen, Australia For Health Group Full time

    The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...

  • Medical Receptionist Belconnen Full Time

    2 weeks ago

    Belconnen, Australia For Health Group Full time

    The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...

  • Medical Receptionist Belconnen Casual

    2 weeks ago

    Belconnen, Australia For Health Group Full time

    The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...

  • Business Analyst

    6 days ago

    District of Belconnen, Australia Business English Academy Full time

    Local Peoples is taking expressions of interest for Business Analysts in the ACT who are interested in working as an embedded team member with our Government clients in both contract and ongoing roles. Contribute to a wide range of projects that aim to achieve strategic objectives, modernise business processes and provide reliable information to help...

  • 2024 Abs Ict Graduate Program

    4 weeks ago

    Belconnen, Australia Australian Bureau of Statistics Full time

    Starting salary of $68,122 plus an additional 15.4% superannuation - Advance to $76,624 plus superannuation on completion of the Graduate program - Permanent positions in most Australian capital cities The Australian Bureau of Statistics (ABS) is recruiting a number of Information and Communication Technology (ICT) graduates to work in our Technology and...

  • Medical Receptionist

    2 weeks ago

    Belconnen, Australia For Health Group Full time

    About Us Elevate your healthcare career by becoming a vital member of the ForHealth Medical Centres family. We're a trailblazer in delivering top-notch, accessible healthcare, boasting an expansive network of 80+ medical centres and over 1300 independent health practitioners nationwide. Together, we contribute to more than 7 million patient consultations...

  • Medical Receptionist Belconnen Casual

    2 weeks ago

    Belconnen, Australia For Health Group Full time

    About Us Elevate your healthcare career by becoming a vital member of the ForHealth Medical Centres family. We're a trailblazer in delivering top-notch, accessible healthcare, boasting an expansive network of 80+ medical centres and over 1300 independent health practitioners nationwide. Together, we contribute to more than 7 million patient consultations...

  • 2024 Australian Government Graduate Program

    4 weeks ago

    Belconnen, Australia Australian Bureau of Statistics Full time

    Over 300 Data roles all over Australia - Starting salary between $61K - $76K, plus superannuation - Access to over 40 Australian Government and Commonwealth agencies Do you have a passion for data? Do you want to use your degree to make a real impact on Australia’s data landscape? **Discover. Analyse. Thrive. Advance.** We are looking for people who...

  • 2024 Australian Government Graduate Program

    6 days ago

    Belconnen, ACT, Australia Australian Bureau of Statistics Full time

    Over 300 Data roles all over Australia Starting salary between $61K $76K, plus superannuation Access to over 40 Australian Government and Commonwealth agenciesDo you have a passion for data? Do you want to use your degree to make a real impact on Australia's data landscape?Discover. Analyse. Thrive. Advance.We are looking for people who have a passion for...

  • HR Case Managers, HR Advisers and Whs Officers

    4 weeks ago

    Belconnen, Australia Australian Bureau of Statistics Full time

    salary: APS 4 ($70,166 - $78,923); APS 5 Level ($78,928 - $88,655); APS 6 Level ($88,663 - $100,130) - locations: Brisbane, Canberra and Melbourne - permanent and temporary full-time & part-time positions; flexible working arrangements The Australian Bureau of Statistics (ABS) is seeking to recruit **HR Case Managers, HR Advisers and WHS Officers** to work...

  • Medical Receptionist | Belconnen | Casual

    4 weeks ago

    Belconnen, Australia ForHealth Group (Dayforce) Full time

    Medical Receptionist | Belconnen | CasualBelconnen ACT 2617, Australia Req #2907 Wednesday, 15 May 2024About Us Elevate your healthcare career by becoming a vital member of the ForHealth Medical Centres family. We're a trailblazer in delivering top-notch, accessible healthcare, boasting an expansive network of 80+ medical centres...

  • Medical Receptionist

    5 days ago

    Belconnen, ACT, Australia ForHealth Group (Dayforce) Full time

    Medical Receptionist | Belconnen | CasualBelconnen ACT 2617, Australia Req #2907 Wednesday, 15 May 2024About Us Elevate your healthcare career by becoming a vital member of the ForHealth Medical Centres family. We're a trailblazer in delivering top-notch, accessible healthcare, boasting an expansive network of 80+ medical centres and over 1300 independent...

  • Medical Receptionist | Belconnen | Casual

    3 weeks ago

    Belconnen, Australia ForHealth Group (Dayforce) Full time

    Medical Receptionist | Belconnen | CasualBelconnen ACT 2617, Australia Req #2907 Wednesday, 15 May 2024About Us Elevate your healthcare career by becoming a vital member of the ForHealth Medical Centres family. We're a trailblazer in delivering top-notch, accessible healthcare, boasting an expansive network of 80+ medical centres...

  • Project Administrator

    4 days ago

    Belconnen, Australia Capital Region Community Services Full time

    **Introduction**: We are seeking a highly motivated individual to join our team as a Project Administrator providing administrative and logistics support to the Community Based Project Lead - Community Sector Sustainability Project. In this role, you will work collaboratively with NGOs and staff in ACT Government agencies to implement the Sector...