Food and Beverage Team Leader

3 weeks ago

The Rocks, Australia Harbour Rocks Hotel Full time

**Food & Beverage Team Leader**
Passionate about human connection and food & beverage? As a Food & Beverage Team Leader, you will lead your team to create unforgettable Food & Beverage experiences for our guests.

Harbour Rocks Hotel Sydney is an Accor Hotel - MGallery Hotel Collection

Harbour Rocks Hotel, a beautiful yet intimate 59-room 5 star boutique heritage listed hotel, steeped in the history of the famous historical Rocks precinct.

Harbour Rocks Hotel is just a short stroll from some of Australia’s best icons the Sydney Harbour Bridge & Opera House, this Sydney boutique hotel accommodation offers a variety of stunning guest rooms and a selection of Food & Beverage outlets to choose from.

From Tayim Restaurant & Bar, set inside a historic sandstone cavern, offering perfect fusion of traditional Middle Eastern cuisine.

To vintage-inspired, French Crêperie, Crêperie Suzette brings you a refined selection of sweet and savoury crepes and galettes.

**What is in it for you**:

- #WorkYourWay - tell us how this role can fit with every part of your life
- Access to the ALL Heartists Program from day one - offering preferential hotel rates and offers from more than 80 partners
- Learning programs through our Learn Your Way online platform and the opportunity to earn qualifications while you work
- The opportunity to develop your talent and grow within our property and across the world

**What you will be doing**:
Reporting to the Food & Beverage supervisor and General Manager, this is a hands on and fast-paced role that will see you supporting our Food & Beverage team across our restaurant, lobby bar, cafe, in-room dining and conferencing outlets.

Your role as Food & Beverage Team Leader will primarily involve:

- Ensure efficient, friendly and professional food and beverage service is provided to all guests.
- Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.
- Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
- Leading the team of food and beverage attendants in all areas such as; operations, employee engagement and training & development
- Maximize revenue on day to day day basis
- Attending to operational problems and needs promptly, including assisting with customer complaints, enquiries and requests.
- Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
- Maintain currency of RSA certification, amendments and updates and adhere to RSA principles.

**Your experience and skills include**:

- Service focused personality is essential and a passion for everything food and beverage.
- Experience in a similar role with exposure to leading, motivating and developing others.
- Strong interpersonal and problem solving abilities and the ability to lead by example
- Ability to remain calm under pressure.
- Available to work a flexible roster including mornings, evenings, weekends and public holidays.
- Strong Coffee, Beverage and food knowledge.

**What we offer**:

- Staff Meals while on shift
- Future potential career development within the Accor network (largest hotel network in Australia)
- Discounted accommodation and Food and Beverage outlets worldwide, and access to our partner companies

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: From $26.18 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Free food
- Professional development assistance
- Referral program

Schedule:

- Shift work

Supplemental pay types:

- Overtime pay
- Penalty rates
- Tips

Ability to commute/relocate:

- The Rocks, NSW 2000: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Food and beverage: 2 years (required)

Licence/Certification:

- RSA (required)

Work Authorisation:

- Australia (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

Application Deadline: 20/08/2023

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