Marina Operations Officer Sanctuary Cove Marina

3 weeks ago

Hope Island, Australia Mulpha Full time

**Description**:
ABOUT THE SANCTUARY COVE MARINA

The Sanctuary Cove Marina is a world-class marina that caters to our customers’ every need. With personal berthing assistance and premier facilities, it offers over 300 moorings for all vessels including superyachts. Internationally recognised as a Platinum Gold Anchor marina along with a level 3 Clean Marina accreditation, our customers disembark directly into Sanctuary Cove’s Marina Village, where speciality stores, restaurants and cafes line the water’s edge.

THE OPPORTUNITY

Sanctuary Cove Marina is looking for a self-motivated and energetic person to join its team. If you have a passion for the water, love a challenge and have a personality for great customer service we would like to hear from you. The Marina Operations Officer role is responsible for providing a high standard of customer service to marina users, as well as ensuring the marina environment is kept safe, clean and tidy.

Salary guide - $75,000.00 PA inclusive of Super.

Working closely with the General Manager and the Operations Teams, key responsibilities for the Marina Operations Officer include:
Providing exceptional customer service experience for our marina customers.
Assisting with the day-to-day supervision and training of the Dockhands.
Assigning casual marina berths, monitoring the marina area and overseeing marina movements.
Assisting with monitoring and maintaining marina WH&S standards and environmental compliance.
Liaising with security for any afterhours activity such as vessels arriving outside of office hours.
Various admin duties such as - maintaining records of water and electricity usage, daily fuel dips, invoicing and general oversight of policies and procedures.
Ensuring work vessels and golf buggies are kept clean and detailed, and that scheduled maintenance and servicing is adhered to.
Assisting with general marina maintenance and upkeep projects as required.

This is a full-time role, working 5 days per week with one weekend day required. It is anticipated that the Marina Operations Officer and Dockhand will work a rotating roster of Sunday to Thursday and Tuesday to Saturday.

YOUR BACKGROUND

Strong understanding of standard marina operations, with 2+ years’ experience in dockhand, dockmaster or similar roles within the marine industry
Outstanding customer service skills with a sense of urgency to meeting. customer requests in a busy marina.
A ‘quick thinker’ with excellent internal and external communication.
Sound knowledge of health and safety standards.
Computer literate with the ability to learn and use a range of programs.
Certificate in marina operations and/or experience in repairs and maintenance in a marina environment highly desirable.
Current boat licence and ability to swim.

**BENEFITS**:
We offer a highly supportive and fun work environment, plus the opportunity for professional growth through our extensive hospitality operations. Benefits include:
Competitive remuneration and a fun work environment.
Generous wine and dining discounts.
Great company Perks and onsite parking.
Hotel and Dining Discounts.
Lifestyle Platform with 400+ retailer discounts Salary Sacrificing/Financial Education and benefits.
Career Progression/Mulpha Academy/Study Assistance.
Wellbeing Hub/Healthcare Discounts/Employee Assistance Program.

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