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Service Coordinator

2 months ago

Brisbane, Australia Add Staff Full time

Our client is a well-established electrical contractor specialising in commercial projects and service across Brisbane for over 30 years.

Based in Brisbane's Western Suburbs, this medium sized contractor provide electrical lighting, power and telecommunications services to the commercial sector. The dedicated team pride themselves on providing customers with expert advice and professional customer service, with a key focus on safety and seamless project delivery.

We are currently seeking a Service Coordinator, ideally, experienced within the electrical or a service based industry to join their modern office based in Darra.

**Primary Objective**

This primary purpose of this position is to assist with the daily operations and scheduling for service work across Brisbane. You will be responsible for the coordination of works for the service team and company subcontractor.

This is the ideal opportunity for someone who is a strong, confident communicator and enjoys operating in a fast paced working environment with an ever changing priority list.

**Day to day responsibilities of this role will include**:

- Being the first point of contact for client work requests
- Maintain consistent client communication throughout the process, including the preparation of service quotes, work orders and invoices
- Use internal data management systems /CRMs to log job details and raise job orders (SimPRO)
- Schedule the allocation and distribution of works, maintaining open communication with all service technicians and subcontractors to ensure the successful completion of client requirements
- Coordinate scheduled maintenance activities into a logical work order sequence
- Administrative duties as required

**Benefits**

Enjoy a positive working environment with a well established business, where employees enjoy a positive company culture.

You will also hold the following experience, skills and attributes:

- Previous working experience within Trades and Services industries
- Ability and confidence to communicate effectively with clients, management, subcontractors and service technicians
- Excellent organisation, time management and planning
- Good problem solving skills and strong sense of initiative
- Quick and accurate data entry skills
- High attention to detail is essential
- The ability to work under pressure and meet deadlines
- Must have strong Microsoft Office skills including Word, Excel and Outlook
- Ideally experience with CRM systems

Please direct any inquires to Add Staff on 1300 365 606.

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