Housekeeping Shift Leader

5 months ago

Noosa Heads, Australia SOFITEL Full time

**Company Description**:

- Live the French way - _join **Sofitel Noosa Pacific Resort** today

Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.

Working amongst a fun and dynamic team, you will work with the Housekeeping Management team to support the Turndown team to meet their goals.

**Some of the responsibilities include**:

- Conduct daily briefings with turndown housekeepers at floor level.
- Manage and supervise all tasks of their team
- Conduct regular room checks to ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
- Attend to reports on damage or malfunction in hotel rooms
- Record room status in allocated section accurately
- Assist Executive Housekeeper in assessing team members’ attendance and performance
- Actively support the housekeeping team with room cleans during peak periods

**Other Responsibilities**:

- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the assigned by the Management
- Establish and maintain effective employee working relationships

**Qualifications**
- Previous experience in Housekeeping within a hotel environment (four or five star hotel experience is preferred) or similar fast-paced, cleaning services environment
- A strong attention to detail
- Exceptional organisational and time management skills
- The ability to act consistently with clear ethics and values in accordance to confidentially
- Superior customer service skills along with the capability of working both autonomously and as part of a team
- The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
- The flexibility to work on a rotating roster, including weekends and public holidays, predominantly with afternoon PM shifts.

**Additional Information** Our Benefits**:
We offer fantastic employee benefits, including some amazing and generous Ambassador Discounts across all of our Accor brands worldwide
- ** Work Your Way** with flexible working arrangements
- ** Complimentary **Daily Continental Breakfast
- ** Complimentary **Onsite Parking
- ** Complimentary **Fortnightly Lunches
- ** 30% discount off your food & beverage** at Accor properties worldwide
- ** Generous Accommodation discounts **at Accor properties worldwide
- Industry-renowned Accor Hotels Academy Professional **Training and Development**:

- Accor **10 weeks** **paid parental leave**:

- Be part of a global team of hospitality professionals
- Rewarding work environment with a dedicated Leadership team
- Work, travel and promotion opportunities across the Accor Brand

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

ACCOR is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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