WMS Power User

7 months ago

Sydney, Australia Pet Circle Full time

At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together.

Over the past ten years, we’ve scaled to become one of Australia's Top 5 eCommerce companies and the No.1 player in the Online Pet industry. We will accelerate our growth as we continue on our mission to disrupt the way that pet parents discover and shop for the products they love.

The pet industry is booming (it’s a $15billion dollar industry) and pets are holding bigger spaces in our hearts and homes than ever before. Online penetration of the pet industry is going to grow exponentially in the next 5 years. This is a unique opportunity in your career to be part of our exceptional growth story

Founded and headquartered in Sydney, our team is now over 700 people strong and are based across Australia, New Zealand and the Philippines.

**The Opportunity**

You will be upskilled by Manhattan Consultants to become a Power User of our new WMS. You will work with our Operations team to ensure a seamless transition for all operators onto the new system.

**Your Responsibilities**
- During Project Rollout_
- Involved in workshops between Pet Circle and Manhattan to ensure operational aspects are carefully scoped and included in design/build documentation.
- Create and coordinate user acceptance testing plans in conjunction with external vendors.
- Develop SOPs for the day to day use of the WMS.
- Train other team members on SOPs for each key WMS functionality.
- Create and monitor an ongoing training matrix which will achieve an optimal capability outcome for the operations team.
- Post Go-Live_
- Oversee the daily operation of the WMS to ensure it is working according to the design specification.
- Be the key escalation point for system issues and troubleshooting accordingly.
- Coordinate scheduled systems maintenance and updates between internal and external stakeholders.
- Develop reporting as required by the business and operational leaders.
- Support continuous improvement initiatives of how the system is operating in our fulfilment centres.
- Coordinate refresher and onboarding training for WMS users.

**Your Ideal Skills and Experience**
- A solid understanding of best practices in a warehouse environment (ideally high volume customer-focused B2C).
- Highly desirable experience in Manhattan Scale WMS at an administrator level.
- Desirable experience from within a Mechanised warehouse environment.
- Comfortable working on the warehouse floor (25%) as well as in an office environment (75%).
- Is a confident communicator with the ability to present.
- You have a proven ability to learn quickly and are motivated by coaching other team members.
- Qualifications:_

A tertiary qualification in Logistics, Supply Chain, Engineering or Information Technology would be an advantage.

**Role Location**

At Pet Circle we believe that collaboration and team connection is key for success. This role will be based at our Eastern Creek fulfilment centre 5 days per week with flexibility to work from home when required.

There will be expectation in this role to travel interstate when the rollout to other fulfilment centres commences.

**Why Join?**

We’re passionate about what we do and our love for pets is the centre of our why. Becoming a pawsome Pet Circler means you’re committed to help shape an entire industry - pretty exciting stuff We’re a stable, innovative and low-ego group of people who relish challenges and aren’t afraid to do what’s right. Here’s what we stand for;
- We’re Better Together
- We operate with Humble Hearts and Hungry Minds
- We truly believe that Pets Matter; pets and pet parents always have a seat at our table
- We’re Instinctively Curious. Always

**What else is in it for you?**
- A focus on you and your development - think learning tools, stretch projects, focus groups, secondments and other internal mobility opportunities
- We’re committed to flexibility and understand that it means different things to different people.
- Your wellbeing is non-negotiable. We seek to provide a collaborative, caring and safe environment, allowing you to present your full self each day.
- Pet Better with up to 50% employee discount, product sample giveaways and Pawrental leave.
- Join us on our animal welfare mission: we donate 10,000kg of pet food and supplies per month to pet shelters and support our communities through team charity volunteer days.

We have an incredibly passionate team, a leading brand, over 700,000 customers and growing, and we’re only just getting started

**Belong at Pet Circle

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