Hotel Receptionist

OUR MOTEL

Town & Country Motel is looking for a special someone with a passion for people and provide excellent service to join our front office team on a casual basis. We have 47 rooms and a conference space.

YOUR MISSION

Our front office receptionist is a key position and the first point of call for our guests when they arrive. You will be checking guests in and out, handling enquiries from in house guests and helping to maintain our motel front office. You will be an authority of local knowledge to help every guest get the most out of their stay.

KEY RESPONSIBILITIES
- Check-in and check-out all guests
- Greet and liaise with guests as they check-in
- Manage guest bookings and reservations
- Answering phones with a professional telephone manner
- Respond to requests and handle complaints professionally
- Keep the front desk clean & tidy at all times
- Create and maintain computer and paper-based filing systems for records
- Provide general administration support
- Maintain and reconcile guest accounts

SPECIFIC REQUIREMENTS
- Be able to manage tasks simultaneously
- You will be an organized individual with a high attention to detail
- Strong PC skills, ability to use word, Site Minder and booking agents
- Solid verbal and written skills
- Have a good work ethic and be of professional appearance
- Previous experience in the tourism industry is preferred

You will be starting with 1 day a week, hours are 8am to 4pm, however you are expected to stay until later if required. There is a possibility of more shifts. Must be available to cover holidays, work weekends and public holidays when required.

WHAT YOU NEED TO DO NOW
- Please note only successful applicants will be contacted.

**Job Type**: Casual

**Salary**: $21.33 - $30.00 per hour

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Strathfield, NSW 2135: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)