Bookshop Manager

Job Title: Bookshop Manager

Location: Village Bookshop, Noosa

Organization: Wise Foundation (Not-for-Profit Registered Charity)

Village Bookshop, an initiative of the Wise Foundation, is seeking a passionate and experienced Manager to lead our team in creating a welcoming and supportive environment for our customers and community members. This role requires a strong background in bookshop operations, exceptional customer service skills, and experience working with individuals facing barriers to employment.

Key Responsibilities:

- Oversee the daily operations of the bookshop, ensuring exceptional customer service and a positive shopping experience.
- Manage staff recruitment, training, and development, focusing on building a diverse and inclusive team.
- Support individuals facing barriers to employment through mentorship and skill development, fostering a supportive work environment.
- Maintain inventory management, including book orders and merchandising, to create an engaging store atmosphere.
- Develop and implement policies and procedures to enhance operational efficiency and customer engagement.
- Handle customer inquiries, feedback, and complaints with professionalism and empathy.
- Organise community events, workshops, and promotions to drive engagement and support the mission of the Wise Foundation.
- Manage financial tasks, including budgeting, sales tracking, and reporting.

Qualifications:

- Previous experience in bookshop management or a similar retail role is required.
- Strong customer service and interpersonal skills.
- Proven ability to lead and manage a diverse team effectively.
- Experience working with individuals facing barriers to employment is highly desirable.
- Excellent organizational and administrative skills.
- Passion for literature and a commitment to making a positive impact in the community.

Join Village Bookshop and play a vital role in empowering individuals while fostering a love for reading in Noosa

Pay: From $65,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Weekend availability

Application Question(s):
**Experience**:

- Management: 2 years (required)

Work Location: In person

Application Deadline: 25/10/2024
Expected Start Date: 25/11/2024