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Manager Ambient Operations
3 months ago
**The Role**
The Operations Manager - Ambient is the linchpin of our logistics operations, responsible for safety, performance, resourcing, and team leadership within our ambient operations. This pivotal role ensures seamless coordination of all activities and resources, driving towards our collective goals of maximised profitability, business efficiency, and an unwavering focus on customer satisfaction (DIFOT).
Success in this role hinges on exemplary leadership, meticulous planning, and the ability to inspire, coach, and hold team members accountable. This position is instrumental in hitting daily KPIs, implementing process improvements, and rallying support from other functional leads.
**Primary Duties & Responsibilities**:
- Champion a customer-centric mindset in all team activities, ensuring customer service excellence is at the heart of every decision.
- Set and uphold gold-standard benchmarks for operational excellence, optimising resources for peak efficiency.
- As a key member of the site leadership team, inspire and lead by setting high standards and behaviours, enforcing accountability through appropriate disciplinary actions in collaboration with the State Manager and People team.
- Foster a culture of Continuous Improvement, constantly seeking innovative ways to boost productivity and safety.
- Strategically plan, coordinate, and direct Operations Managers & Supervisors in daily workflow management, ensuring adherence to Standard Operating Procedures and achievement of timeframes, productivity targets, and other KPIs set by the BU.
- Make informed and prompt decisions on day-to-day operational matters within your purview, following delegated authority.
- Direct, coordinate, and deploy resources (labour, equipment) effectively to meet operational, productivity, commercial, and customer needs.
- Implement labour cost management strategies (e.g., work hours and time approval for team members), ensuring adherence to budget and optimised productivity.
- Manage team performance, conduct, productivity issues, absenteeism, and leave requirements, consulting with relevant stakeholders as needed.
- Provide mentorship, coaching, and support to Managers & Supervisors on performance and disciplinary matters.
- Lead and actively participate in toolbox sessions, driving meaningful discussions.
- Collaborate with customers and internal stakeholders (other Supervisors and Managers) to meet and exceed expectations and plans.
**About Team Global Express**
**Why TGE**
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.
**An inclusive workplace, works for everyone**
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
**Our recruitment process**
**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
