Cabin Baggage Officer and Customer Service Officer

3 weeks ago


Melbourne, Australia Qantas Airways Limited Full time

Permanent Part Time Position- Minimum 25 hours per week (potential to work up to 38 hours)- Immediate access to a range of employee benefits, including our free on-site parking and our generous staff travel program

Join the Jetstar team at a pivotal moment in our history. The outlook for our domestic flying is strong, our teams have never been more committed and our mission is unchanged, to offer all day, every day low fares so more people can fly to more places, more often. We are passionate about making travel accessible and enjoyable for all.

About the opportunity

Our Airport Services Team comprise of our committed team of Customer Service and Cabin Babbage Officers. Our team are often our first point of contact for our customers. They are the face of Jetstar and are often our customer’s first point of contact and play an integral role in ensuring that our customer experience the Jetstar values through the delivery of exceptional customer service.

Our team at Melbourne Airport are now searching for customer service superstars to join us in the roles of Customer Service Officers and Cabin Baggage Officers.

You will play a critical role in ensuring that our customer’s service experience is continually delivered to the highest standard from the moment they check in, until the time they board. As such, we are searching for highly motivated team players with a customer centric approach to work. This is a fast paced, sometimes demanding environment, so you'll be expected to thrive under pressure and have the ability to handle several challenges at once. A great attitude, professional presentation and the experience to handle a busy and dynamic customer service environment will be the key to your success in this role.

The role

Our team members enjoy the flexibility of operating on a rotating roster, including weekends and public holidays.

As a Cabin Baggage Officer (CBO), you will be responsible for:
- Providing superior service to our customers, including taking a professional approach that upholds the company's service standards and culture- Liaising with our passengers at the boarding gate, weighing and measuring cabin baggage and charging applicable fees where required- Working as part of a productive pro-active team environment with Airport Management, Customer Service Officers, Cabin Crew and Baggage Handlers to deliver an efficient turnaround at airports- Handling cash and/or credit card transactions- Discreet, professional handling of customers with excess carry-on baggage- Representing the company image through uniform presentation, grooming excellence and customer service delivery- Complying with company OHS and regulatory responsibilities and standards- Monitoring and operating automated tools and systems, as trained, maintaining and delivering the ground service product to agreed company standards.

As a Customer Service Officer (CSO), you will be responsible for:
- Providing a high level of customer service at check-in, kiosk or on the concourse as passenger's board flights- Service desk duties, including processing bookings, reservations, handling late flights and excess booking payments- Baggage service area duties, including handling mishandled baggage and lost property- Manual duties including assisting special needs passengers to the gate- Maintaining accurate communications between customer service and other Jetstar teams- Ensuring aviation safety and security compliance relating to passengers and baggage.

About you

To achieve success in this role, you will bring:
- A strong working performance history and demonstrated flexibility in your availability- A superior safety focus and customer service orientation- A high energy, can-do approach coupled with affiliation with the Jetstar Values & Behaviours- As the 'face' of Jetstar, an immaculate sense of personal presentation, in line with the highest professional standards of the industry- Strong communication coupled with a measured approach to conflict resolution when handling delayed or upset customers- Excellent computer and cash handling skills- The ability to work on a rotating roster.

What’s in it for you- Our team members enjoy access to unlimited heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.- Access to a range of salary packaging and leave benefits.- As a member of the Qantas Group, you will have the opportunity to build a career across multiple functions, locations and airlines.- Structured programs and resources to support your health and wellbeing and development.

About Jetstar

The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than



  • Melbourne, Australia Qantas Airways Limited Full time

    Permanent Part Time Position- Minimum 25 hours per week (potential to work up to 38 hours)- Immediate access to a range of employee benefits, including our free on-site parking and our generous staff travel program If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest...


  • Melbourne, Victoria, Australia Qantas Airways Limited Full time

    Permanent Part Time Position- Minimum 25 hours per week (potential to work up to 38 hours)- Immediate access to a range of employee benefits, including our free on-site parking and our generous staff travel programIf you've ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are undertaking one of the biggest...

  • Baggage Handler

    2 weeks ago


    Melbourne Airport, Australia Wymap Group Full time

    _Wymap People are currently seeking experienced Baggage Handlers at Tullamarine Airport for one of Australia’s leading Airlines where no two days are the same!_ - You will be responsible for supporting baggage handling operations, playing a critical part in the customer’s journey, ensuring all checked bags reach their required destinations! If you love...

  • Customer Service Agent

    2 months ago


    Melbourne, Australia Qantas Airways Limited Full time

    Together we will make a positive impact on our customers' experience- - Located at Melbourne Airport- - Part Time- - Multiple opportunities availableOur customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no...


  • Melbourne, Australia The Emirates Group Full time

    Job Purpose: Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times. These include ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility etc. ensuring appropriate special services and facilities are...


  • Melbourne, Victoria, Australia Emirates Full time

    Job Purpose Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times. These include ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility etc. ensuring appropriate special services and facilities are...

  • Baggage Services

    3 months ago


    Melbourne, Australia Qantas Airways Limited Full time

    Together we will make a positive impact on our customers' experience- - Located at Melbourne Airport- - Part Time- - Multiple opportunities availableOur customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no...


  • Melbourne, Australia Swissport (Australia & New Zealand) Full time

    **Ready for take off? Join Swissport for an exciting career in aviation.** Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries around the globe. We are committed to delivering safe, high quality services for our clients and their customers across the globe. Working at Swissport...


  • Melbourne, Australia Emirates Full time

    Job Purpose Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times. These include ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility etc. ensuring appropriate special services and facilities...


  • Melbourne, Australia Emirates Full time

    Job Purpose Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times. These include ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility etc. ensuring appropriate special services and facilities...

  • Cabin Crew

    2 weeks ago


    Melbourne, Victoria, Australia Altara Full time

    This position is located in: MelbourneCabin Crew Melbourne**Altara is pleased to offer an exciting full-time opportunity for you to join our cabin crew team based in Melbourne. Altara currently employs over 700 cabin crew across Australia, all of whom work exclusively with Australia's leading airline. This is an ideal entry level position for someone wanting...


  • Melbourne, Australia Swissport (Australia and New Zealand) Full time

    **Join Swissport for a career in aviation at Melbourne Airport.** **Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents.** We are committed to delivering safe, high quality services for our clients and their customers across the globe. **Working at...


  • Melbourne Airport, Australia Swissport (Australia & New Zealand) Full time

    Ready for take off? Join Swissport for an exciting career in aviation.Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries around the globe. We are committed to delivering safe, high quality services for our clients and their customers across the globe.Working at Swissport has so...

  • Mishandled Baggage

    2 weeks ago


    Melbourne Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Melbourne International Airportdnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...

  • Mishandled Baggage

    2 weeks ago


    Melbourne Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Melbourne International Airport dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...


  • Melbourne, Australia dnata Full time

    Are you passionate about working in aviation? Looking for opportunities to learn and develop? Come grow a rewarding career with dnata. dnata is one of the most recognised ground services companies in the world and we are looking for motivated and team focused employees, to deliver on the promises to our customers. dnata is proud to offer on-the-job...

  • Cabin Crew Jetstar

    5 days ago


    Melbourne, Australia Altara Full time

    This position is located in: Melbourne **Casual Cabin Crew** **Melbourne Base** **About us**: The Altara Group is a well established aviation consulting and labour hire organisation based in Melbourne. Altara is renowned in the aviation industry as a leader in delivering quality service. Altara has been contracted by Jetstar to provide Jetstar with...

  • Mishandled Baggage

    2 weeks ago


    Melbourne Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Melbourne International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on...


  • Melbourne, Victoria, Australia Swissport (Australia & New Zealand) Full time

    Join Swissport for a career in aviation at Melbourne Airport.Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents. We are committed to delivering safe, high quality services for our clients and their customers across the globe.Working at Swissport has so many...


  • Melbourne, Victoria, Australia Swissport (Australia & New Zealand) Full time

    Join Swissport for a career in aviation at Melbourne Airport.Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents. We are committed to delivering safe, high quality services for our clients and their customers across the globe.Working at Swissport has so many...