Rostering Officer

**Job Description Details**

**Job Title **Rostering Officer

**Department/Division** Residential Aged Care, Operations

**Reports to **Rostering Team Lead

**Direct Reports **Nil

**Agreement ** Brightwater Care Group Health Services Union of WA Enterprise Agreement

**Brightwater Mission**
- Pursuing the Dignity of Independence _

For Brightwater, no one is beyond care. Here, we value the potential that lives inside each and every one of us, no matter what that looks like. Our amazing ability to strive towards our best self every day, to keep learning and to keep growing.
This drives all that we do. Sure, it’s not always easy, but this journey that we’re on together comes with its own reward.
This pursuit of independence brings with it the dignity of control over our own lives. And everyone deserves the right to pursue that.

**Commitment to Mission and the Brightwater Spirit**

**Caring** We care for and about each other. We work together to provide inclusive and relevant services in ways that meet the needs and goals of our clients. 

**Authentic **We are open and genuine, enabling us to build meaningful relationships with our clients and each other. 

**Progressive** We are inspired to continuously improve ourselves and our services for the benefit of our clients. 

**Courageous** We find strength in order to make a difference.

**Diversity and Inclusion Statement**

At Brightwater, we welcome people with the full diversity of life experiences, thoughts and beliefs. We foster a culture of inclusion, collaboration and innovation where our clients and staff can flourish.

**Position Purpose**

This position works collaboratively as part of a team of Rostering Officer provide efficient staff rostering services to allocated Residential Aged Care (RAC) services, ensuring rosters are cost effective and within budget, are compliant with employment agreements and staff contracts, and meet operational workforce requirements to deliver safe and quality care to clients.

**Job Title Revision Date Author Approved Page 1 of 3**

Rostering Officer 1 19/12/22 Manager Workforce Rostering Chief People and Culture Officer

**UNCONTROLLED WHEN PRINTED**

**Key Duties/Accountabilities**

1. Develop, update, plan, maintain, and monitor Master Rosters based on the staffing model for allocated services and the related labour establishment.

2. Identify and provide regular reports and data to the relevant Service Manager and others as required regarding staff contracts, substantive FTE and shift vacancies, risks related to rostering, staff attendance trends, staff requests for roster changes, key indicators, and roster anomalies, and escalate complaints as necessary.

3. Ensure rostering data is accurately maintained in relevant systems and roster related tools are used to enable effective and compliant workforce deployment.

4. Ensure rosters and leave for allocated services are planned and managed in accordance with relevant enterprise agreement parameters, that staff fatigue is considered, and the use of overtime and external agency staff is minimised wherever possible.

5. Ensure rosters for allocated services are updated to reflect actual attendance and leave information to enable accurate and timely delivery of time and attendance data for payroll and act as the first point of contact for staff payment queries relating to rosters.

6. Maintain regular contact with employees to ensure they are aware of and understand their rosters, promptly and professionally responding to queries, liaise with staff regarding shift pattern changes (including staff requests to increase or decrease hours), assess leave requests, book staff to attend training, and liaise with staff regarding available vacancies.

7. Proactively work with the Manager Workforce Rostering and Rostering Team Lead to identify and escalate rostering issues and opportunities for improvement.

8. Complete documentation and administrative tasks to required standard, including actioning and filing correspondence effectively.

9. Use effective problem‐solving skills to complete required tasks and resolve conflict at the earliest opportunity.

10. Provide services in a responsible, cost effective and efficient manner using appropriate supplies and resources.

11. Establish and maintain strong rapport and quality working relationships with Service Managers and staff.

12. Collaborate inclusively with colleagues, facilitating broader quality improvement activities and act as a positive change agent in response to agreed changes.

**Key Working Relationships**

1. Site staff, including Care Workers, Enrolled Nurses, Registered Nurses, Therapy Assistants, Hotel Services staff and
Allied Health Professionals.

2. Service Managers, Clinical Nurse Managers, and their delegates.

3. Rostering Officers, Rostering Team Lead, and Workforce Rostering Manager.

4. Business Support Officer.

5. People Services Team and Care Education Centre.

6. External agencies.

**Pro