Customer Service Representative

5 days ago

Narellan, Australia Nepean Building and Infrastructure Full time

**About Us**

NEPEAN Building & Infrastructure (a division of NEPEAN) represents iconic brands - Galintel®, Weldlok® and Galserv® which services industries across Civil, Architectural, Mining, Construction and Galvanising.

Over the last 40 years, Galintel has proudly produced lintels that are smarter, stronger and more durable right here in Australia. With a growing product range, innovation and quality remains the top priority.

**Our Opportunity**

Galintel is currently looking for an enthusiastic **Customer Service Representative** to become the first point of contact for all internal and external customer inquiries. This position is a full-time permanent role, based in Narellan NSW.

Duties will include:

- Providing support for all intercompany queries, orders, logistics and all other aftermarket export orders.
- Prioritising jobs and ensuring effective communications at all times.
- Attend customer service calls and queries within required SLA time frames.
- Work within a team environment to ensure all customers have weekly expedite updates.
- Communication between internal departments and stakeholders, ensuring effectively collaborations amongst colleagues.

**The Right Person**

Ideally you will have some experience in a customer-focused position requiring problem solving and strong stakeholder management skills. You will be able to demonstrate:

- Previous experience at a call centre, sales or customer-focused position. Ideally, in a position that requires you to provide advice or solutions to external stakeholders.
- Confident and professional phone manner.
- Experience in construction, manufacturing or similar environments would be highly advantageous.
- Take initiate with daily tasks and be able to work autonomously.
- The ability to develop and maintain strong stakeholder relationships.

**The benefits of working with Galintel**:

- Attractive remuneration package based on skills & experience.
- A supportive, available, and hands-on management team that will support your growth within the company.
- Flexible workplace understanding the importance of putting family first.
- Guaranteed Christmas break.
- Annual team-building exercises.
- Work with the latest equipment and technology.
- Employee Assistance Program (EAP), well-being assistance that’s free for all the family.
- Galintel believes in diversity and is committed to providing Equal Employment opportunities for all applicants. We welcome applicants from all walks of life which also includes various socio-economic, cultural, LGBTIQ, Aboriginal and Torres Strait Islander backgrounds._

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