![Amazon Commercial Services Pty Ltd - F47](https://media.trabajo.org/img/noimg.jpg)
Delivery Station Customer Service Associate
2 weeks ago
High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, data base searching and instant messenger tools
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.
We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.
Key job responsibilities
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation:
- Carry, lift, push and pull up to 49 pounds
- Frequently push, pull, squat, bend and reach
- Stand and walk during shifts lasting up to 12 hours
- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon’s logistics, you’ll develop logístical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.
Mulgrave, VIC, AUS
- Bachelor Degree or equivalent work
- related experience
- Proficiency in verbal and written communication skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender ident
-
Delivery Station Customer Service Associate
5 days ago
Mulgrave, Australia Amazon Commercial Services Pty Ltd - F47 Full timeAt Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.We’re making history and the good news is that we’ve only...
-
Delivery Station Customer Service Associate
5 days ago
Mulgrave, Australia Amazon Full timeDESCRIPTIONAt Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.We’re making history and the good news is that...
-
Delivery Station Customer Service Associate
2 weeks ago
Mulgrave, Victoria, Australia Amazon Full timeAt Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.We're making history and the good news is that we've only just...
-
Delivery Station Customer Service Associate
2 weeks ago
Mulgrave, Victoria, Australia Amazon Full timeAt Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.We're making history and the good news is that we've only just...
-
Customer Service Associate
4 weeks ago
Mulgrave, Australia ESE Recruitment Full timeAre you a proactive problem-solver with a passion for customer service? Do you thrive in a fast-paced environment where precision and confidence are key? The hiring organisation is a blue-chip, industry-leader that offers the most precise electronic measurement tools in the scientific and business space. They help companies address their toughest challenges...
-
Whs Coordinator
2 months ago
Mulgrave, Australia Amazon Commercial Services Pty Ltd Full timeWHS Experience/or WHS qualifications. Experience using Microsoft Word and Excel in a professional capacity. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. Amazon embraces invention and progressive thinking. Amazon is continually evolving; it’s a place where motivated employees thrive, and ownership and...
-
Whs Coordinator
2 days ago
Mulgrave, Australia Amazon Commercial Services Pty Ltd Full timeWHS Experience/or WHS qualifications. Experience using Microsoft Word and Excel in a professional capacity. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. Amazon embraces invention and progressive thinking. Amazon is continually evolving; it’s a place where motivated employees thrive, and ownership and...
-
Customer Service Associate
2 weeks ago
Mulgrave, Victoria, Australia ESE Recruitment Full timeAre you a proactive problem-solver with a passion for customer service? Do you thrive in a fast-paced environment where precision and confidence are key?The hiring organisation is a blue-chip, industry-leader that offers the most precise electronic measurement tools in the scientific and business space. They help companies address their toughest challenges...
-
Customer Service and Supply Chain Officer
2 weeks ago
Mulgrave, Victoria, Australia Pfizer Full timeWhy Patients Need YouOur manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what's possible and taking action.What You Will AchieveYou will help Pfizer carry out the activities in...
-
Service Delivery Coordinator
3 weeks ago
Mulgrave, Australia Johnson Controls Full time**Job Details** **Who we are**: ADT Fire and Safety are a division of Johnson Controls. We are the Global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the...
-
Warehouse & Handyperson
6 days ago
Mulgrave, Victoria, Australia cornick pty ltd Full timeWe are a technology and container home importer and manufacturer. We require the service of an all rounder to help out with warehouse fulfillment duties and the assembly of container homes for delivery.Candidate must be an independent, self-starter with a knowledge of how to use tools and complete tasks associated with construction/assembly.Pay rate of $30...
-
Warehouse & Handyperson
6 days ago
Mulgrave, Australia cornick pty ltd Full timeWe are a technology and container home importer and manufacturer. We require the service of an all rounder to help out with warehouse fulfillment duties and the assembly of container homes for delivery.Candidate must be an independent, self-starter with a knowledge of how to use tools and complete tasks associated with construction/assembly.Pay rate of $30...
-
Service Delivery Coordinator
2 weeks ago
Mulgrave, Victoria, Australia Johnson Controls Full timeJob DetailsWho we are:ADT Fire and Safety are a division of Johnson Controls. We are the Global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest...
-
Operational Excellence Manager, Amazon Logistics
2 weeks ago
Mulgrave, Australia Amazon Commercial Services Pty Ltd Full timeBachelor's degree - Proficient in Excel (Pivot Tables, VLookUps). - Experience defining program requirements and using data and metrics to determine improvements - 3+ years of continuous improvement. - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining...
-
Mulgrave, Australia Amazon Commercial Services Pty Ltd Full timeAn exciting new role has become available for a Operational Excellence Manager to join the ACES (Amazon Customer Excellence Systems) team. Reporting to the Regional ACES Manager, you will drive process excellence within our Amazon Last Mile Delivery business. You will contribute to the optimisation of our Delivery Station operations, providing teams with...
-
Service Delivery Person
4 weeks ago
Mulgrave, Australia ALSCO PTY LIMITED Full time**The Company**: 27 branches. 48,000 satisfied clients. Alsco has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963. The Alsco group consists of: Alsco, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector,...
-
Operational Excellence Manager, Amazon Logistics
2 weeks ago
Mulgrave, Victoria, Australia Amazon Commercial Services Pty Ltd Full timeBachelor's degree Proficient in Excel (Pivot Tables, VLookUps). Experience defining program requirements and using data and metrics to determine improvements 3+ years of continuous improvement. 3+ years of program or project management experience 3+ years of working cross functionally with tech and nontech teams experience 3+ years of defining and...
-
Mulgrave, Australia Amazon Full timeDESCRIPTIONAn exciting new role has become available for a Operational Excellence Manager to join the ACES (Amazon Customer Excellence Systems) team. Reporting to the Regional ACES Manager, you will drive process excellence within our Amazon Last Mile Delivery business. You will contribute to the optimisation of our Delivery Station operations, providing...
-
Service Desk Associate
3 weeks ago
Mulgrave, Australia Tech Mahindra Full timeAnswer incoming first level calls to the IT Service Desk Phone system and ensure a ticket is logged within service now. - Ensure all calls are answered with in agreed SLA's, contain quality information, and are assigned to the right assignment/platform group for action. - Where possible Resolve Calls at first point of call using the knowledge base, own...
-
Operational Excellence Manager, Logistics
2 weeks ago
Mulgrave, Victoria, Australia Amazon Full timeAn exciting new role has become available for a Operational Excellence Manager to join the ACES (Amazon Customer Excellence Systems) team. Reporting to the Regional ACES Manager, you will drive process excellence within our Amazon Last Mile Delivery business. You will contribute to the optimisation of our Delivery Station operations, providing teams with...