Village Manager

3 months ago

Merrylands West, Australia Southern Cross Care (NSW & ACT) Full time

**Why join us at SCC?**

We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we’re able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

**The Role**

The Village Manager is expected to professionally manage the Village in alignment with SCC Values, policies and procedures, and to ensure compliance with the Retirement Villages Act. The position is responsible for establishing and maintaining effective working relationships with the Resident’s Committee, Residents, their families, the community, service providers and all SCC internal
services, in particular the Home Care team.

**Key Responsibilities**
- Manage the daily administration of the Village to ensure smooth Village operations.
- Responsible for the financial performance of the village and developing reports and analyzing Village data to ensure the long-term viability of the Village.
- Assist in the sales, sales administration and marketing and promotion of the Village to ensure full occupancy and positive reputation of the Village within the community.
- Preparation and presentation of Annual budgets and Annual management meetings to the residents so residents are aware of key village information shared at these meetings.
- Promoting a positive and professional image of SCC by being the key person and representative of SCC for the residents of the Village on a daily basis.
- Facilitate and assist residents’ coordinate social activities to support the positive engagement of residents and the community.
- Prepare, develop and distribute the Village Newsletter to keep residents informed on SCC information relevant to the Village and SCC.
- Be a referral point to assist residents’ source domestic and care services, both internally and/or externally, to facilitate residents maintain their independence.
- Attend and chair meetings as required.
- Attend monthly meetings with Home Care staff to build awareness of the Home Care offering for residents within Village.
- Review all internal village systems to ensure service delivery is met.
- Coordinate and establish Service Agreements with local service providers.
- Responsible for ensuring Service Provider induction process is completed and documented.
- Responsible for the timely management of complaints and concerns to ensure complaints and concerns are responded to in accordance with SCC policy and procedures.
- Conduct entry and exit condition reports of units to ensure compliance with relevant legislation.
- Review monthly maintenance works within Village with maintenance staff to ensure works are completed in a timely manner.
- Coordinate and track emergency repairs and maintenance to ensure the timely response and resolution of site maintenance issues.

This role is offered full-time and is based out in Merrylands.
- Demonstrated knowledge of current industry developments and standards
- Proven understanding & experience of budget processes
- Ability to develop strong working relationships
- Strong visual, verbal and written communication skills
- Ability to work under pressure and meet deadlines
- An understanding of an empathy towards all people
- Integrity, discretion and tact with respect to confidential information
- Ability to work independently and with limited supervision
- Experience in presenting budgets and annual management meetings

**Desirable**:

- Tertiary qualifications in Business / Aged Care and or hospitality
- First Aid and CPR certificate
- National police check
- 3 plus years' experience working within the retirement industry (desirable)
- Demonstrated knowledge of managing multi-faceted service organisation
- Knowledge of or ability to acquire knowledge of legislation applicable to the management and operation of a retirement village, namely the Retirement Villages Act 1999 and the Work Health and Safety Act.
- Sound understanding of relevant State and Commonwealth legislation as it applies to Aged Care Facilites
- Sound understanding of, and ability to correctly apply, relevant principles of the Fair Work Act.
- Policies and Procedures

**What’s in it for you?**
- You will be joining a highly functional & experienced team
- Competitive salary package
- NFP salary sacrificing benefits + meal & entertainment allowance up to $15,900
- Annual leave loading
- Discounted private health insurance
- Access to our Employees Assistance Program
- An extra day’s annual leave paid at Christmas
- Flexible start times
- Maxxia Salary Packaging and Rewards, including discounts at major retailers, cinemas and restaurants
- Heart HQ our Southern Cross Care (NSW & ACT) People Platform that is packed with exclusive benefits and features designed to help you Celebrate, Connect and S

  • Village Operations Manager

    1 month ago

    Merrylands West, New South Wales, Australia Southern Cross Care NSW & ACT Full time

    About the RoleAs a Village Manager with Southern Cross Care NSW & ACT, you will be responsible for overseeing the daily administration of our village, ensuring smooth operations and compliance with relevant legislation. This includes managing finances, developing reports, and analyzing data to ensure the long-term viability of the village.Key...

  • Village Operations Manager

    3 weeks ago

    Merrylands West, New South Wales, Australia Southern Cross Care NSW & ACT Full time

    About the RoleWe are seeking an experienced Village Manager to lead our team at Southern Cross Care NSW & ACT.The Village Manager is responsible for professionally managing the Village in alignment with our values, policies, and procedures. This includes ensuring compliance with the Retirement Villages Act and maintaining effective working relationships with...

  • Village Operations Manager

    2 weeks ago

    Merrylands West, New South Wales, Australia Southern Cross Care NSW & ACT Full time

    About the RoleWe are seeking an experienced Village Operations Manager to join our team at Southern Cross Care NSW & ACT. This is a full-time role based in Merrylands.Job SummaryThe Village Operations Manager will be responsible for the daily administration of the village, ensuring smooth operations and compliance with relevant legislation. This includes...

  • Village Manager

    2 months ago

    Merrylands West, Australia Southern Cross Care NSW & ACT Full time

    Why join us at SCC? We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we’re able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this. When you join us, you will be provided with...

  • Village Manager

    3 weeks ago

    Merrylands West, Australia Southern Cross Care NSW & ACT Full time

    Why join us at SCC? We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we’re able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this. When you join us, you will be provided with...

  • Retirement Village Operations Manager

    3 weeks ago

    Merrylands West, New South Wales, Australia Southern Cross Care NSW & ACT Full time

    Competitive Salary Package: $120,000 - $150,000 per annum

  • Mental Health House Manager

    6 months ago

    Merrylands, Australia United for Care Full time

    **Full time Permanent - Monday to Friday - 38 Hours per week**: - **Competitive pay package.**: - **Primary working location in the heart of Merrylands** **Our Purpose** We are dedicated to facilitating a space for our participants to call home in our Vertical Villages, and to create a thriving community. We offer independent living opportunities that...

  • Lead Educator

    3 months ago

    Merrylands, Australia Playgroup NSW Full time

    **_Exciting opportunity to play, learn and build your career with Playgroup NSW!_** Playgroup NSW has an exciting opportunity for an experienced Lead Educator to be part of an organisation that connects thousands of families build their parental capacity, and their village and help their children learn. - **_Tuesday at Merrylands 8.30am - 11.30am (School...

  • Carer - Aged Care Professional

    4 weeks ago

    West Wyalong, Australia RFBI Full time

    Join RFBI as an experienced Aged Care Carer and contribute to delivering best-quality care services that make a difference in people's lives. As a key member of our care team, you will provide a wide range of personal care services to our residents at our West Wyalong Village.We are an award-winning provider operating 22 residential aged care villages, 20...

  • Aged Care Assistant

    5 days ago

    West Wyalong, Australia RFBI Full time

    **Job Overview**We are seeking an experienced aged care professional to join our team at RFBI's West Wyalong Village. As a key member of our care team, you will provide high-quality personal care services to our residents.Royal Freemasons' Benevolent Institution (RFBI) is a leading non-for-profit organisation with over 143 years of experience in delivering...

  • Assistant Community Manager

    6 months ago

    Waterford West, Australia Align Recruiting Solutions Full time

    **Monday to Friday Role - regain the work-life balance you want!**: - **Join a positive work environment that strives to provide support both professionally and personally to their staff!**: - **$75k package** **Are you looking for a leadership position that allows you to actively participate in the daily activities of a Community Village? Work for a...

  • Assistant Community Manager

    6 months ago

    Waterford West, Australia Seasons Full time

    **JOB DETAILS**: **Job ID**: **Closes**: **Location**: **881 Kingston Road, Waterford West QLD 4133**: **Work type**: **Full Time**: **Category**: **Community Manager**: **Assistant Community Manager**: **ROLE OVERVIEW**: **About the Role** Seasons is seeking a passionate Assistant Community Manager to join our Waterford West community, with strong...

  • Strategic Asset Operations Manager

    11 hours ago

    Caloundra West, Queensland, Australia CBRE Full time

    Job DescriptionWe are seeking an experienced Facilities Manager to join our CBRE team. This role will be responsible for managing a portfolio of retail and industrial assets in Melbourne, including Taylors Hill, Tarneit Village, Melbourne Drive, Boundary Road, and the Showgrounds in Flemington.About the Role:Co-ordinate and maintain building operations at...

  • Aged Care Professional

    3 weeks ago

    West Wyalong, Australia RFBI Full time

    We are seeking an experienced Aged Care Professional to join our team at RFBI's West Wyalong Village.The ideal candidate will possess a Certificate III in Aged Care and have effective communication skills.Key responsibilities include providing personal care services, wound dressings, and assisting with medication delivery.As a member of our care team, you...

  • Care Manager

    6 months ago

    Waterford West, Australia Your Resourcing Group Pty Ltd Full time

    Friendly on-site team - Permanent full time role - South Brisbane location **YOUR Next Employer.... **is a Seniors Living Village offering progressive care in a stimulating and caring environment, where staff ensure residents feel welcome, valued and safe. They have earned a reputation for supporting their elderly residents with care and compassion. **YOUR...

  • Assistant Community Manager

    6 months ago

    Waterford West, Australia Seasons Full time

    **JOB DETAILS**: **Job ID**: **Closes**: **Location**: **Waterford West, Queensland 4133**: **Work type**: **Full-time**: **Category**: **Community Management Team**: **Assistant Community Manager**: **ROLE OVERVIEW**: **About Seasons Living** Seasons Living is a privately owned Retirement Living and Aged Care provider. We have various locations across...

  • Facilities Manager

    2 days ago

    Sunshine West, Australia CBRE Full time

    **Facilities Manager** **Job ID** - 195859**Posted** - 28-Nov-2024**Service line** - Advisory Segment**Role type** - Full-time**Areas of Interest** Building Management, Facilities Management **Location(s)** Melbourne - Victoria - Australia, Sunshine West - Victoria - Australia **Deliver facilities and technical services of a high-calibre retail and...

  • Dermatology Specialist for Part-Time Position

    5 days ago

    Chermside West, Queensland, Australia HealthcareLink Full time

    Overview of OpportunityA unique part-time dermatology specialist role has become available at a busy mixed billing clinic located within a medical precinct. This is an exclusive skin cancer position where the successful candidate will work primarily with elderly patients from a nearby retirement village and nursing home, with minimal general practice...

  • Dermatology Specialist Opportunity for Experienced Physicians

    2 weeks ago

    Chermside West, Queensland, Australia HealthcareLink Full time

    About HealthcareLink, we're a prominent medical precinct providing comprehensive healthcare services. Our client is seeking an experienced Dermatology Specialist to join their team on a part-time basis in a unique skin cancer role.Job OverviewThis exciting opportunity involves working with an established patient base, primarily comprised of elderly...

  • Facilities Manager

    5 days ago

    Sunshine West, Australia CBRE Full time

    Deliver facilities and technical services of a high-calibre...