Aps 3 Participant Support Officer

3 weeks ago


Bendigo, Australia face2face Recruitment Full time

**Closing Date**:9 AM Thursday 1 February 2024

**face2face reference**:59
**Location**:Bendigo VIC, Colac VIC, Werribee VIC, Ararat VIC, Bairnsdale VIC, Traralgon VIC
**Hours**:Full-Time
**Contract length**:Contract until 31 December 2024
**Entry requirements**:Australian Citizenship and Employee Grade Working with Children Check (Blue Card)
**Pay rate**:$37.36 p/h ex super

**About the role**:
The position will undertake procedural, clerical, administrative support, and operational tasks including some basic research and analysis activities. The position may have public contact and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

**Duties**:

- Provide counter/reception support for the local office including stakeholder enquiries in the self-help kiosks and online support.
- Coordinate appointments with the use of office facilities.
- Resolve customer enquiries by providing information and/or referring customers to the appropriate Government or community services.
- Receive and record complaints and other feedback into the business systems.

**Key skills required for the Role include**:

- Ability to work in a team.
- Communication skills.
- Customer service skills.
- Ability to manage conflict and difficult/sensitive conversations.
- Microsoft Suite skills (Excel, Word, Outlook, Teams).
- Ability to use initiative and work independently. Ability to learn new systems and processes.

**Desirable skills for the Role include**:
Experience in a Front of House and/or administration-based role.

**Benefits**:

- A healthy, safe, and diverse work environment.
- Continuous employee support. Opportunities for career development.

**Emma Pointon**

**02 6199 5750**#APS
- Thank you for your interest in this position with face2face Recruitment. Our advertisements automatically stay live for 30 days, even if the position is filled beforehand. Should you find this role closed, not all is lost. If you submit your resume to us as a general expression of interest, we will consider you for other positions that suit your talent and experience. We may well have current positions to fill and will certainly consider you for future suitable roles. Submitting your resume has the added bonus of getting your name in the mix for opportunities we fill without even advertising. All you have to do is register here



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