Aps5 Complaints Officer

2 weeks ago

Broadmeadows, Australia Chandler Macleod Full time

**Location**
***
- Broadmeadows, Victoria**Category**
***
- Office Support**Salary**
- $55.24 AUD - $55.24 AUD Hourly**Posted**
- 14-Nov-2023**Work type**
- Contract**Contact**
- John Todd**Reference**
- BH-153943**About the company**:
A great opportunity for an experienced complaints officer or case management expert to join a busy
**Federal Government Agency** in their offices in
**Broadmeadows** or
**Geelong** as an
**APS5 Complaints Officer**.

**Applications close by COB Thursday 30th of November 2023.**

**Mandatory: Australian Citizenship required to work within Federal Government**

**About the role**

As part of the The Internal Reviews and Complaints Branch the
**APS5 Complaints Officer** will be:

- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

**About you**:

- You will have previous experience of responding to complaints - both over the phone and written.
- You will have extensive experience of dealing with escalations and associated investigations.
- You will have strong communication skills - both over the phone and written.
- You will have high attention to detail.

**Benefits**:

- ASAP start (pending Federal Police Clearance)
- 12-month temporary assignment
- Full time hours - Monday to Friday 7.5 hours per day
- Located in Broadmeadows or Geelong
- $55.24 per hour + super (inclusive of casual loading)

***

If you believe you have the experience for this role please click 'APPLY'.

**Applications close by COB Thursday 30th of November 2023.

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