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Retail Store Manager
2 months ago
Selling Retail Health and Wellbeing products
(Dealing in world’s popular Massage chair brand)
Store Manager is ensuring the smooth operation of the store at all times.
**Responsibilities**:
- To manage the day-to-day operational procedures. These include Store Open and Closure, Point of Sale system, Cash Management, stock Management and control, decide stock levels and mix. Communication and reporting as required, maintain individual KPI requirements at the highest possible standards.
- To provide an outstanding level of customer service by assisting customers in locating merchandise and answering a variety of questions to fulfil their requirements. Demonstration of products and services key features and benefits. Set price for goods and services. Actively promote and sell products and services.
- Recruit and hire staff; Ensure staff are trained to meet high standards of customer service; Counsel, coach and discipline staff as required; Complete staff annual performance appraisals; Schedule and organise staff to ensure cost effective cover of store opening hours; Encourage staff to take “ownership” for their roles and creative a positive working environment
- To achieve and exceed individual sales goals and key performance indicators (KPIs) by utilizing product and services knowledge and outstanding sales and communication skills when conversing with customers.
- Solving customer queries and answering questions on the use of the store’s services in a friendly and an efficient manner.
- Work with the Owner to develop an annual budget; Monitor and manage the budget. Regularly and report any variances to the Owner; Initiative corrective action if required to manage the budget; Control wages costs, ensuring they meet budget requirements; Record sales figures and maintain statistical and financial records; Analyse sales figures and forecast future sales and trends; Develop a plan for the successful ongoing operations of the business
- Be open and flexible to new ideas and change, and respectful of others opinions and proactive about up-skilling and putting forward ideas for improvements with the team.
- Work together and assist team members willingly with information on product and services as required. Acknowledge each other for a job well done.
- To be fully in charge on all working aspects including formulating daily operation standards, purchasing and marketing policies, customer service, problem handling, and so on.
Generous salary and commission structure on the basis of your experience.
Minimum 2-3 years of managerial experience needed.
**Salary**: $60,000.00 - $70,000.00 per year
Schedule:
- 8 hour shift
- Public holidays
- Weekend availability
Supplemental pay types:
- Commission
Ability to commute/relocate:
- Glen Waverley, VIC 3150: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Leadership: 3 years (required)
- Retail management: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
Expected Start Date: 10/07/2023
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