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Casual Customer Advisor

4 weeks ago

Geelong, Australia NAB - National Australia Bank Full time

**Work type**: Casual
**Location**: VIC- Geelong & South West region

**Wanted: Customer focused individuals ready to learn and be successful**
- **Make a genuine difference through the work you do**:

- **Work in a collaborative and inclusive team environment**:

- **Be rewarded and recognised for the value you bring**:

- **Maintain a perfect work / life balance in this fantastic casual role**

**Your new role awaits**

Our Retail staff really are the face of NAB - and this Customer Advisor role is no exception. This is a fantastic opportunity to showcase your customer service skills and deliver a memorable experience to our customers in each and every interaction. Supporting our branches in the **Geelong & Surf Coast area**, you will deliver a high level of service to customers while processing general banking transactions, answering their questions and queries, and educating customers on NAB’s suite of products and services that will add value to their banking package. No two days are ever the same in our Retail roles, so if you’re inspired by working as part of a vibrant, energetic team while helping customers kick their goals, then this could be a fantastic opportunity for you.

**This is an on-call casual role covering** **Geelong & Surf Coast branches. It is an essential requirement to have your own vehicle in order to travel between locations and to be available **between 9: 15-4: 15 Monday-Thursday and Friday 9: 15-5: 15.**

**While we cannot guarantee hours due to the casual nature of the role, we CAN guarantee a great team environment and lots of opportunity to learn and grow in this role - and beyond**

**A typical day will include**
- Engaging with customers & delivering on our signature customer experience promise with every interaction
- Maintaining an in-depth knowledge of NAB’s products and services, informing customers of suitable options that best suit their needs
- Assisting our customers with account opening, Unsecured Lending and banking transactions.
- Demonstrating our Smarter Banking options (self-service & digital) to customers to help make their banking simple and easy
- Continuous training and development to support your career aspirations

**What you will bring**
- A passion for delivering an amazing experience to customers, with the will to go the extra mile
- An ability to work collaboratively as a team and a will to deliver NAB’s signature customer experience
- Resilience, self-motivation and lots of energy
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers

All new Customer Advisors receive NAB’s tailored onboarding and training program to ensure they are set up for success As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary, fantastic career-growth opportunities, as well as the support of the NAB brand boldly backing you as you deliver an amazing experience to our customers

**About us**

NAB has a long and proud heritage, serving the Australian community for more than 160 years We have a national team of over 5,400 passionate professionals helping millions of our customers across a network of over 600 Retail branches. We engage, educate and serve our customers to help make their banking simple and easy. Our Bankers are respected and recognised within their communities for the value they bring

**NAB, invested in **YOU**

We are committed to gender equality and are proud to be an equal opportunity employer and have a diverse and inclusive workforce. We have committed $70bn in financing to help address climate change and provide 2 days of paid leave each year through our employee volunteering program to support community organisations. We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information please visit here.

If you think this role is the right fit for you, we invite you to.

**To be eligible to apply, you must have Australian or New Zealand citizenship or Permanent Residency status.