Customer Service Officers

2 weeks ago

Adelaide Region SA, Australia DFP Recruitment Services Full time

**Job description**:
We currently have a number of vacancies for experienced Customer Service Professionals.

Our Federal Government client, conveniently located in the CBD, is currently seeking individuals who will conduct outbound surveys to jobseekers within the National Customer Service Line. This position requires staff to uses a range of methods to follow up survey participants and increase response rates (including over the phone). Participants are contacted using Computer Assisted Telephone Interviewing (CATI). Staff will be typically rostered onto a 3 hour shift in line with business needs.

***
Day to day duties include:

- Conduct a large volume of outbound calls while maintaining a high degree of professionalism.
- Seamlessly navigate multiple online systems and perform associated data entry with accuracy.
- Other ad-hoc administrative duties as required.
- Abiding by the APS Code of Conduct and values with internal and external stakeholders.

Skills and experience required:

- Previous experience in a contact centre environment conducting outbound and/or survey campaigns desirable, but not essential
- Availability to commit to part time hours. **3-hour shifts, Monday to Friday on an ongoing temporary basis, between 4pm and 9pm**:

- Sound interpersonal and communication skills
- Ability to commit to a long-term assignment
- Previous federal or state government experience would be looked upon favourably
- Capable of following scripts and standard operating procedures
- Initiative, flexibility and resilience

You will be rewarded with flexible working arrangements, a supportive team environment and the ability to develop your skills in a professional federal government environment.

If you have previously registered with DFP, please contact your DFP Consultant to discuss this role.

Tyler Waterhouse - 8400 4400

Note: You may be required to provide evidence of your COVID-19 vaccination status.

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