Call Centre Consultant

3 weeks ago


Adelaide CBD, Australia SA Government -SOUTH AUSTRALIA POLICE Full time

**South Australia Police**

**Job reference**: 531761

**Location**: 5000 - ADELAIDE BC

**Job status**: Casual

**Eligibility**: Open to Everyone

**Duties**: The SAPOL Call Centre Consultant contributes to the achievement of SAPOL’s Vision and the goals of SAPOL’s Strategic Direction by providing streamlined access to police services via the 131444 Police Assistance line, 1800 333 000 Crime Stoppers, and Triple Zero emergency line. Working as part of the Communications Group, the Call Centre Consultant receives telephone requests for police attendance and other assistance. With a strong focus on providing effective customer service resolution, calls are processed to ensure patrols are tasked in an appropriate and timely manner. The Call Centre Consultant also provides a key service to internal and external customers by providing information and taking reports including Crime Occurrences and Missing Persons Reports (both relative to set criteria). The range of services provided by the Call Centre is being continually reviewed and expanded.

**Shortlisted applicants**: These are casual positions for which a 25 percent casual loading applies in lieu of annual and sick leave. Shortlisted applicants will need to be available to attend Police Headquarters for Literacy and typing testing, an interview and sight and hearing testing.

Successful applicants must be available to participate in a full time five week training course commencing Monday 28 August 2023, and must also be available to attend an additional 3 weeks consisting of;
- 4 x 5hr shifts for the week commencing Monday 2 October 2023
- 10 x 8hr shifts for the fortnight commencing Monday 9 October 2023.

If successful, training will be paid for the duration of the course and while training
you will be earning ASO2 salary $56,987- $61,301 per annum

**Salary**: ASO3 $65,606 - $69,919 per annum
- South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion._
- Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply._
- The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians._

**Applications close**: 26/05/2023 5:00 PM


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