Claims Team Leader

4 weeks ago


Parramatta, Australia HAYLO People Full time

Coach, Lead and Mentor a high-performing team
- 12 month contract
- Start Immediately

HAYLO People are experts in Personal Injury and General Insurance recruitment, we are partnered with a leading and well-established Insurer who are expanding and have significant growth plans for 2024.

In this 12-month max term role, you will be responsible for delivering a high-level customer service to support people through the property and motor claims process.

**The role**:

- Guide and coach team members, fostering capability development and learning opportunities.
- Balance and monitor performance priorities, creating a collaborative and engaging team environment.
- Oversee day-to-day team operations, providing support to the Operations Manager.
- Manage stakeholder relationships, addressing concerns, handling escalations, and making critical decisions on claims based on policies, regulations, and company guidelines

**About you**:

- Insurance industry experience from claims, sales and service or retention
- Proven hands-on leadership skills, with a passion for empowering individuals
- Customer-focused mindset with the ability to handle complaints, escalations, and effective problem-solving.
- Proficient in reporting and analysis to enhance team performance, identify trends, and support strategic decisions.

**Benefits**
- $90,000- $100,000 + Super
- Career progressions across various departments
- A supportive leadership team who truly care for their people and their career
- Coach lead and mentor a great team where everyone values each other, has a shared goal and has fun



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