Commex Solution Analyst

5 months ago

Macquarie Park, Australia Alcon Full time

This role is an operational and generalist to support all CommEx solutions of process and system. Enact as the first line of CommEx support to commercial team in Cluster/Country. Sales Effectiveness & Analytics work is focused on developing, implementing, and monitoring compliance with sales processes and tools to improve sales force effectiveness including:

- Selecting, managing and training on sales related systems and databases (e.g., CRM: customer relationship management systems, ETMS: electronic territory management systems, etc.)
- Analyzing sales process reports (e.g., sales activities, opportunity pipeline, average time to close, characteristics of wins vs. losses, etc.) to identify areas for sales process improvement
- Assisting sales teams with sales reporting and individual account/sales territory planning
- Developing territorial sales quotas in accordance with the profit plan
- May prepare & control commission incentive budgets
- Sales Rep Interactions- In contact with Sales Reps: collect feedback, issues, and improvement opportunities-
- Serve as 1st line CommEx support for all the CommEx tools to triage all field force queries (2nd line users Support, 1st line user support done by IT via CommEx Now).-
- Provides training on specific/operational points to Field Force as required (i.e., during Sales meeting).-
- Supports the testing effort (enhancements, bugfixes) as requiredBusiness Support- Facilitates discussion with Customer Operations/CDA & sales teams to address SFDC customer data gaps (customer commercial account mapping territory tagging etc.)-
- Facilitates discussion with marketing of campaign creation and maintenance.-
- Supports the preparation of territory analysis and reflect redesign changes in SFDC-
- Supports new user creation and configuration in SFDC-
- Supports deployment of new CommEx Solutions in the country/cluster to ensure the adoption-
- Captures commercial team’ needs and create enhancement backlogs aligned with CommEx Solution Manager and CommEx Country/ Cluster head-
- Captures incentive data preparation, ICARuS result validation and manual incentive calculation if needed (e.g., President club)-
- Performs Ad-hoc analysis requested from commercial team which are not supported by existing EA reportData + Data Quality- Supports data cleansing and data quality improvement (In combination with relevant stakeholders) as required-
- Supports data consolidation and validation of quota setting, segmentation and 100m$ campaign etc.-
- Supports segmentation refresh and analysis-
- Supports campaign account/professionals upload in SFDC-
- Coordinates collection and upload of indirect sales data-
- Identifies gaps in data quality, bring them to relevant CommEx stakeholders' attention and support them in fixing those gaps- Bachelor degree in Science, business, economics, engineering, or other related quantitative field
- 3 Years in CommEx organization or other relevant work experience
- Technology knowledge - SFDC (most preferred), Pitcher, Reports and Einstain Aanlytics
- FDC Associate Certificate; SFDC 201 Certificate (Optional); Alteryx Core Certificate (Preferred

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