Member Support Consultant

4 months ago


Robina, Australia Goodlife Health Clubs Full time

26-Aug-2024

FLG/1815614

Gold Coast Region
- Category:
- Sales- Position Type:
- Full Time- Application Close Date:
- 25-Sep-2024**About Goodlife Health Clubs**:
As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate **97 premium clubs **in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.

As both a service provider and employer our mission is simple: Move people to achieve great things.

**The opportunity**:
**Member Support Consultants** (MSC's) at our **Robina** club play an essential role in building and maintaining a thriving **Goodlife Health Club** membership base. MSC's are the first people to interact with prospective members and inspire them to begin their wellness journey with us - they are responsible for helping thousands of people become faster, fitter, stronger and happier versions of themselves.

The role of an MSC is highly varied and has two clear goals - achieving membership growth goals through proactive sales activities and retaining existing members through the provision of “best-in-class" customer service. MCS's are experts in all things **Goodlife**: They can seamlessly swap between sales and lead generation; Providing exceptional service and achieving successful customer outcomes on the reception desk and; Proactively communicating with current members to enhance their club experience and drive positive member retention.

**Responsibilities**
- Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
- Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
- Achieving the required number of lead contacts via telephone to maximise sales opportunities
- Providing sales presentations and tours to prospective members
- Creating great member journeys via positive and personalised interactions
- Achieving successful outcomes to enquiries
- Opening and closing the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

**About you**:

- Current First Aid & CPR certificates.
- Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
- The ability to solve problems, and overcome obstacles
- Outstanding communication abilities - able to listen, understand, empathise and influence others
- Tenacity with a natural drive to achieve individual targets and team goals
- Customer focused with a desire to achieve exceptional customer outcomes

**What we can offer you**:
A career in the fitness industry is a career like no other. With **Goodlife Health Clubs**, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

**In addition, we offer**:

- A realistic OTE of $70,000-$75,000 (made up of base salary and commission), plus super
- A complimentary all-access Goodlife membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines

Elevate your professional and personal growth withaccess to our industry leading learning and development content. Dive into the FLG Learning Hub, your one-stop shop for 90,000+ online courses From mastering languages to becoming a presentation pro, and from acing customer service to ruling social media, we've got what you need to excel. Plus, get excited with Blinkist Explore a curated collection of engaging reads to boost your brainpower anytime, anywhere. Get ready to unleash your potential and conquer new heights, both personally and professionally, with our exciting learning and development content

**About Fitness & Lifestyle Group**:
We are proud to be part of **Fitness and Lifestyle Group** (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ work



  • Robina, Australia RACQ Full time

    **Member Engagement Consultant**(**Job Number**:240001C5**)** **Description** RACQ Robina is looking for a fun, energetic and customer service superstar to join our team. No experience necessary - just a willingness to learn! We will provide a comprehensive and tailored training programme to set you up for success. As a Member Engagement Consultant, you...

  • Storage Consultant

    3 months ago


    Robina, Australia Storage King Full time

    Full time | No late nights or Public Holidays - Competitive hourly rate | Monthly and Quarterly bonuses - Full training | Free uniform and parking | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes...

  • Storage Consultant

    6 months ago


    Robina, Australia Storage King Full time

    Full time | No late nights or Public Holidays - Competitive hourly rate | Monthly and Quarterly bonuses - Full training | Free uniform and parking | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes...


  • Robina, Australia HealthcareLink Support Full time

    About The Practice:An enticing chance awaits a dedicated Dental Practitioner to join an expanding team and contribute as a valuable member! Utilize your outstanding clinical expertise in a warm and well-established dental practice located in Robina Gold Coast.Your Responsibilities:Identify and address oral disorders and diseases through diagnosis and...


  • Robina, Australia APM Full time

    **Are you ready to make a difference in the lives of others, and your own?** As an Employment Consultant within our Workforce Australia contract, your role will be to help participants become work ready and find suitable and sustainable employment. This opportunity is based at our **Robina **site**. **We lift people up, supporting them in employment,...

  • Sales Consultant

    6 months ago


    Robina, Australia Whitefox Recruitment Full time

    **Unleash Your Potential in the Dynamic World of Auto Sales on the Glittering Gold Coast!** This is not just a job, but a unique opportunity to join one of the Gold Coast's leading privately-owned automotive groups. Offering a full-time, permanent position, this role presents a chance to earn unlimited income and be a part of our client’s success...

  • Store Consultant

    6 months ago


    Robina, Australia National Storage Full time

    Since 2000, National Storage has become one of Australasia’s leading self-storage providers, operating 230+ centres in Australia and New Zealand. As an ASX 200 company, we prioritise our people and customers, driving our success. It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader for all...


  • Robina, Queensland, Australia HealthcareLink Support Full time

    About the RoleHealthcareLink Support invites a dedicated and experienced Dental Practitioner to join our expanding team at a well-established dental practice located in Robina, Gold Coast. The ideal candidate will possess outstanding clinical expertise, a passion for delivering high-quality care, and excellent communication skills.Key...


  • Robina, Australia PG Operations Pty Ltd Full time

    **About Goodlife Health Clubs**: **As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate in excess of 90 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of...

  • Team Member

    4 months ago


    Robina, Australia Grill'd Full time

    **Team Member - Restaurant** Grill'd isn't just about nutritious burgers; it's an incredible hospitality experience powered by our vibrant team members. With over 170 locally-minded restaurants nationwide, we're seeking enthusiastic individuals to join as a crew member at Grill'd Robina! **The Perks**: - Gain valuable accredited experience in the...

  • Team Member

    7 months ago


    Robina, Australia Grill'd Full time

    **Team Member - Restaurant** Grill'd isn't just about nutritious burgers; it's an incredible hospitality experience powered by our vibrant team members. With over 160 locally-minded restaurants nationwide, we're seeking enthusiastic individuals to join as a crew member at Grill'd in Robina, Surfers Paradise, Pacific Fair, Nobby's Beach, Harbour Town, Benowa...

  • Team Member

    3 weeks ago


    Robina, Australia The Reject Shop Full time

    **Job no**: 499412 **Work type**: Casual **Location**: Queensland **Categories**: Team Members The Reject Shop is a well-known and loved Australian discount variety retailer that is ASX listed and that has been in operation for over 35 years Are you passionate about helping customers and working in a fun environment? Then this is the perfect job for...


  • Robina, Australia ANZ Banking Group Full time

    **Req ID**: 78276 **Department**: AR Branch Network **Division**: Australia Retail **Location**: Robina About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consultant, your role is to provide our...


  • Robina, Australia ANZ Banking Group Full time

    **Req ID**: 80232 **Department**: SB SEQ South **Division**: Suncorp Bank **Location**: Robina About Us About the Role As a S&S Banking Consultant, you are to assess the financial needs of customers and provide options to meet those needs in pursuit of specific sales, service and connected customer targets including addressing customers’ transactional...

  • Retail Team Member

    3 months ago


    Robina, Australia rebel Full time

    **Retail Team Member rebel Robina (Queensland)** **Sport is calling!** Combine your passion for sport and customer service skills as a Retail Team Member at rebel. **Your typical day** - Providing an in-store experience that inspires and empowers our customers - Engaging with our customers by sharing your product knowledge and experience - Receipting,...

  • Team Member

    6 months ago


    Robina, Australia EG Group Full time

    **Permanent Part-time Employment**: - **Location: Robina, 4226** We are currently looking for Team Members to join our frontline Fuel team at our **Robina **store. We are dedicated to putting the customer first and creating great experiences to keep them coming back for more! As part of this role, we require availability from Monday to Friday, 10pm-6am...

  • Retail Team Member

    7 months ago


    Robina, Australia Supercheap Auto Full time

    **Retail Team Member Supercheap Auto Robina (Queensland)** Supercheap Auto is seeking the next talented member of our passionate and energetic team - combine your great retail experience and customer service skills to make it SUPER We don’t just sell products; we're about inspiring our customers to get the most out of their leisure time and we want the...

  • Team Member

    6 months ago


    Robina, Australia Officeworks Full time

    About the role Our Officeworks Robina is hiring! We are seeking passionate part-time team members to join us across a number of departments including nightfill. Our team members are our customer service specialists. You will work together with the team to ensure great customer service is always delivered. You will provide expert advice to customers...


  • Robina, Australia Nick Scali Full time

    **Company Description** For over 60 years, Nick Scali has been a nationally recognized household name in the Australian furniture industry. Following our acquisition of Plush Sofas in late 2021, we now operate over 110 showrooms across Australia and New Zealand, with exciting plans for further expansion in 2024. As market leaders and experts in luxury...

  • Operations Team Member

    3 months ago


    Robina, Australia The Good Guys Full time

    **Job no**:512469 **Work type**:Casual **Location**:QLD - Regional **Categories**:Stock, Storage & Distribution **Advertised**:18 Sep 2024 E. Australia Standard Time **Applications close**:18 Oct 2024 E. Australia Standard Time **About Us** At The Good Guys we‘re driven by our purpose to help families live better for less. Part of Australia’s largest...