Intake Officer

Employment Opportunity: Intake Officer

**Position Overview**:
As Aaquila Care Intake Officer, you will play a pivotal role in the initial engagement and assessment process for individuals seeking National Disability Insurance Scheme support. Your responsibilities will involve gathering essential information, evaluating eligibility, and guiding potential participants through the intake process. You will work closely with clients, their families, and relevant stakeholders to ensure a smooth and informed transition into the services.

**Key Responsibilities**:

- **Initial Assessments**: Conduct thorough assessments of individuals' requirements to determine their eligibility for NDIS services and appropriate support plans.
- **Client Engagement**: Communicate compassionately with prospective participants and their families, providing clear information about Aaquila Care's offerings, addressing inquiries, and alleviating concerns.
- **Documentation**: Maintain accurate and organized records of client interactions, assessments, and essential documentation in compliance with NDIS guidelines and organizational policies.
- **Eligibility Evaluation**:Collaborate with NDIS experts to evaluate participants' eligibility for funding, ensuring accurate and timely processing.
- **Referral Support**: Assist clients in completing referral forms, coordinating with relevant agencies, and ensuring a smooth handover into our support services.
- **Collaborative Coordination**: Work closely with Aaquila Care's NDIS planners and coordinators to facilitate a seamless transition for participants, ensuring their unique needs are met.
- **Sensitive Communication**: Address participants' emotional needs, empathetically guiding them through what may be a complex and unfamiliar process.
- **Adherence to Regulations**: Strictly adhere to NDIS guidelines, policies, and regulations throughout the intake process to ensure ethical and compliant practices.

**Qualifications and Skills**:

- Manage referrals via various mechanisms
- Accurate and timely completion of data entry utilising the Client Data base;
- Maintaining waitlists and monitoring targets
- Provide information about Aaquila Care and other community options which could assist clients
- Previous experience in a similar role, preferably within the disability or healthcare sector.
- Excellent interpersonal and communication skills, both written and verbal, to engage effectively with clients and colleagues and well-developed customer service skill.
- Empathy, patience, and a client-centered approach to providing exceptional support and guidance.
- Organizational acumen to manage documentation accurately and maintain comprehensive records.
- Collaborative spirit to work harmoniously within a team and interact with diverse stakeholders.
- Problem-solving capabilities to address participant inquiries and concerns in a solution-oriented manner.
- Knowledge of disability support services, community resources, and NDIS service providers.
- Experience with data entry; referral management, portals and other referral media. (Desirable but not essential)
- Strong Microsoft Office skills with the ability to learn and adapt to a variety of client management systems
- Strong understanding of NDIS principles, eligibility criteria, and participant pathways.

**Benefits**:

- Opportunity to be a part of Aaquila Care, an organisation committed to enhancing the lives of individuals living with a disability.
- Contributing to an inclusive and supportive work environment where your efforts make a significant difference.
- Professional growth opportunities, including enhancing your knowledge of NDIS practices and policies.
- Empowering individuals with disabilities to lead fulfilling lives through high-quality support and services.

If you are passionate about helping individuals navigate their NDIS journey and ensuring they receive the highest level of care and support, this role offers an inspiring opportunity to create positive impacts. Join Aaquila Care's team and contribute to transforming lives through person-centered disability support and services.

Please note the following:
At Aaquila Care, we are an equal opportunity employer committed to diversity and inclusion in the workplace.

If you are interested in this position or for confidential enquiries, please phone HR on 0434748497.

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: $32.00 - $38.00 per hour

Expected hours: 20 per week

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Belmont, WA 6104: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Belmont, WA 6104