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Customer Service and Training Officer

3 months ago

Liverpool, Australia Liverpool City Council Full time

**Customer Service & Training Officer**

1 x Permanent Full Time - 35 hours per week, 7 day spread

**Salary**:$75,436.55 to $82,659.16 pa plus Super

**Closing Date**:22 February 2024

Welcome to your new place of work Yellamundie, Councils new Civic Place Library and Gallery which opened December 2023, giving Liverpool residents and staff an amazing state of the art building to enjoy. With 1.5 kilometres of bookshelves, Sunken courtyard garden, creative space studio programs and a gallery for changing exhibitions.

If you have a passion for lifelong learning, libraries, and want to be part of a team that is building a strong and knowledgeable workforce, the Library Customer Service Team is where you need to be.

**ABOUT THE ROLE**
- We are currently looking for a full-time Customer Service & Training Officer to join our team. This role reports to the Team Leader Library Customer Service and assists with providing direct library customer service to the community, onboarding and training of our team.

**ABOUT YOU**
- In this role some of the tasks you will be expected to complete are:

- To facilitate best practice library training programs to support the team, such as onboarding, refresher sessions, policies, and processes.
- Maintain training records and evaluate training on an ongoing basis to improve staff engagement and services.
- Provide direct library focused customer service to the community.
- Coordinate and oversee work experience, volunteers and industry placement students as directed.

**BENEFITS OF WORKING WITH US**

Be rewarded with an attractive annual salary package **(Salary will be dependent upon the relevant skills, experience, and competencies of the successful applicant.)**
- Ability to accrue up to 2 days of flexitime leave per month, which equates to up to 24 days per year (Note: this is in addition to 4 weeks of annual leave per year).
- Free parking is available nearby, with Train station a minute walk.
- Access to a Fitness Passport membership
- Internal professional Learning and Development

For further information about the position please contact Selina Breckenridge - Coordinator Library Customer Service 02 87117414.
- At LCC we know that our people are our most valuable investment. They are the creative drive behind Councils major projects, their skills and knowledge contribute to council short
- and long-term objectives.

**_ Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential._**

**_ Council will provide reasonable adjustments for individuals with a disability throughout the recruitment process._