Customer Success Manager

2 weeks ago

Melbourne, Australia Neota Full time

**Responsibilities**
- Work with the Customer Success team and the Customer Success Lead in implementing and refining customer on-boarding and training process
- All aspects of the customer management process, including relationship building and management, financials, reporting, coordinating joint marketing, etc.
- Conduct workshops and other training to help customers learn the Neota platform and prototype their use cases
- Serve as the liaison between the customer and internal departments
- Analyze customer’s business processes and recommend intelligent expert systems to standardize and automate the delivery of those processes

**Requirements**:
**Must haves**:

- Bachelor’s degree (Masters is a plus)
- 2-5 years professional experience in a customer-facing role (ideally within a professional services firm, SaaS business, or project-based environment)

**Viewed favourably**:

- Computer skills/technical background a plus (familiarity with APIs and/or SQL an extra plus)
- Project Management experience
- Experience with product documentation and training

**Demonstrated Skills**
- Excellent attention to detail
- Proven ability to work creatively and analytically to solve problems - a motivated and proactive lateral thinker
- Ability to work collaboratively and independently with a diverse audience of stakeholders
- Excellent interpersonal skills, written and oral communication
- Agility in managing and adapting to change in a fast-paced environment
- Bonus points for experience with any of the following: JIRA, CSS, HTML, UIkit, Bootstrap, API Services, DocuSign, Lucidchart, Slack, Microsoft Word & Excel, iManage, Sharepoint, Adobe, Gmail
- Self-starter

**Benefits**

We value our employees’ time and efforts. We work to maintain the best possible environment for our employees, with flexible working conditions and an encouraging environment where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

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