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Room Attendant

5 months ago


Newcastle East, Australia Noahs on the beach Full time

**Position Purpose**:
Room Attendants are a vital role in our business, being responsible the cleaning and care of guest rooms and public areas.

**Reports To**: The Housekeeping Manager

**Essential Criteria**:

- Cleaning experience
- Excellent communication and organisation skills
- Proven ability to multitask
- Attention to detail
- Good work ethic
- Able to work a variety of shifts including on call and weekends
- Good Grooming and Presentation

**Desirable Criteria**:

- Hotel cleaning experience
- Chemical knowledge
- Own transport

**Team Responsibilities**:

- Adhere to the Employer’s policies and procedures with a continuous improvement approach to maintenance & training being essential
- Contribute to a happy and harmonious work environment by treating others with respect, courtesy and a positive attitude
- Embrace NOAH’S on the beach core purpose and core values.
- Act in the best interests of clients, work colleagues and the employer always
- Uphold & promote NOAH’S on the beach as Newcastle’s premier Accommodation, Restaurant & Function Centre

**Specific Responsibilities**:

- Ensure all guest rooms are cleaned and prepared to the highest possible standard
- Ensure public areas are cleaned and prepared to the highest possible standard
- Ensure a proactive approach is adopted to cleanliness and maintenance of the hotel
- Attend to guest enquires in helpful and efficient manner
- Ensure correct handling and use of cleaning materials, include correct PPE
- Prompt & diplomatic handling of guest complaints ensuring corrective measures are taken to prevent re-occurrence of similar complaints and these are recorded
- Have a full understanding of the hotels WHS & emergency procedures
- Ensure all WHS incidents are reported to your supervisor
- Ensure you arrive for your shift on time, well presented and ready to work
- Maintain your uniform to the highest possible standard
- Ensure work areas are kept clean & organised, well stocked with supplies and equipment is maintained
- Ensure all relevant duties/tasks are completed

**Human Resource Responsibilities**
- Undertakes training as required
- Follows company policies and procedures

**Workplace Health and Safety Responsibilities**
- Champion the identification and reporting of hazards, evaluation of risks, and design and implementation of hazard and control measures.
- Assist with company’s WHS obligations
- Facilitate the reporting and investigation of injuries and illnesses arising from workplace activities, recommending corrective actions to prevent or minimise the chance of recurrence.

**KPI’s**:

- # Cleanliness exceptions per month
- # Unauthorised absences from work per annum
- # Time allocation exceptions per month

**Job Types**: Full-time, Casual

**Salary**: $40,660.00 - $65,000.00 per year

Schedule:

- Flexible hours

Ability to commute/relocate:

- Newcastle East, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- 1 + year (required)

Licence/Certification:

- National Police Certificate (preferred)

Work Authorisation:

- Australia (required)

Application Deadline: 24/03/2023