Manager Problem and Major Incident

4 months ago

Queanbeyan, Australia TAFE NSW Full time

**TAFE NSW Life-Changing Careers**

**Manager Problem and Major Incident**

**Location Negotiable across NSW depending on campus availability**

**Permanent Full-time**

**Package valued at $178,647. Includes salary, ($158,152) plus superannuation and leave loading**

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, and how we work and inspire our performance.

**We invest in our people**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and flexible working options.

**About the role**

In addition to managing and controlling major incidents, this role is pivotal in establishing a systematic and proactive approach to problem management across the organisation.

The role will proactively monitor and maintain awareness of current and emerging business priorities that could impact service reliability. Furthermore, staying informed about technology trends, legislative changes, and organisational shifts will be essential to ensuring the highest quality of service delivery.

**About You**

We’re seeking an experienced professional to lead our problem and major incident functions. Your capability in leading cross-functional teams will ensure major incidents are handled efficiently and effectively, minimising disruption to business operations and supporting activities to reduce repeat occurrences. You’ll share your expertise with our team and the wider Systems Group to uplift the problem management function.

Dealing with a wide range of stakeholders, you will have advanced communication skills, adept problem-solving abilities, and a commitment to customer service.

You will be analytical, organised, and have previous experience in coaching, mentoring, supervision and directing staff to deliver on business outcomes.

To find out more about the role, click to view the Position Description.

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close Thursday 26 September 2024 at 11:55 pm**
- Your current resume
- Cover letter outlining your interest in applying, and how your skills and experience meet the essential requirements of the role.

**Targeted Question 1**:Please outline how you would manage stakeholders and participants during a major IT incident. What would be your key considerations, and methods of communication during the incident? Note the steps you would take to ensure all parties were informed and engaged throughout the resolution process.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you must be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

  • Work Health and Safety Advisor

    3 months ago

    Queanbeyan, Australia Warrigal Full time

    Finance & Administration | Goulburn, Queanbeyan, Stirling, Calwell, Hughes - Permanent Full time Position - Supporting the ACT to Bundanoon - Great Culture & On-boarding Process - Play a pivotal role in shaping the future of WHS at Warrigal - Join the organisation that has been caring for our aged care community for over 55 years - **Hourly Rate**:$40.39-...

  • Magistrates Early Referral Into Treatment

    2 weeks ago

    Queanbeyan, Australia Southern NSW Local Health District Full time

    **Employment Type**: Temporary Full Time (until 27 June 2025) **Location**:**Queanbeyan **Position Classification**: Dependent upon qualifications **Remuneration**: Counsellor Lvl 1/2: $73,427 - $104,753 per annum Occupational Therapist Lvl 1/2: $73,427 - $104,753 per annum Psychologist: $77,358 - $113,226 per annum Registered Nurse: $72,152.53 - $101,299.48...

  • Account Manager

    6 months ago

    Queanbeyan, Australia Aurora Office Furniture Full time

    **About Aurora Office Furniture**: Join our established family business in Queanbeyan that has been innovating in the design, delivery, and installation of commercial furniture since 1993. We're dedicated to enhancing office spaces for a wide range of clients in Canberra and across Australia, focusing on aesthetic appeal and functional design. **Role...

  • Support Coordinator

    4 days ago

    Queanbeyan, Australia Coordinated Care Services Full time

    Coordinated Care Services is Recruiting! We are looking for a Level 2 Support Coordinator to assist our NDIS participants to Assist NDIS participants to Implement their plan and increase their capacity to manage/direct their own supports. Have greater opportunities to explore and connect with their community and alternative support options. Strengthen their...

  • Assistant Manager

    2 months ago

    Queanbeyan, Australia CODARRA ADVANCED SYSTEMS PTY LTD Full time

    **Assistant Manager must show the following skills**: - Social, computer and phone etiquette skills are a great plus - Resistance to stress and strenuous conditions - Work collaboratively in a team environment - Outstanding communication and interpersonal skills - Ability to work with strict time limits - Ability to prioritize work - Organized and...

  • Regional Manager- Intensive Therapeutic Care

    3 weeks ago

    Queanbeyan, Australia Anglicare NSW South, NSW West and ACT Full time

    **Are you passionate about creating a lasting impact in the lives of young people with complex needs?** Anglicare is seeking an experienced and dedicated **ITC Regional Manager** to oversee and guide Therapeutic Care Services across our Residential Homes. This pivotal role is key to supporting vulnerable children and young people's journey toward healing...

  • Network Assurance Facilitator

    3 months ago

    Queanbeyan, Australia Essential Energy Full time

    Permanent opportunity for a Network Assurance Facilitator to join the team at Queanbeyan, this position can also be based in Yass or Goulburn. **We are unique** Join an organisation that values your voice, empowers your autonomy, recognises the strength in diversity, and prioritises your well-being while offering attractive remuneration and benefits. Take...

  • Service Manager

    7 months ago

    Queanbeyan, Australia Carrier Full time

    **Country**: Australia **Location**: 30 Bedford Street,Queanbeyan West,New South Wales,Australia,2620 **Build a career with confidence!** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in...

  • Parts Interpreter

    4 days ago

    Queanbeyan, Australia Just Automotive Recruitment Full time

    **Parts Interpreter needed for Truck dealer group. Wonderful opportunity to help grow the business.** Our client is a well-respected leader in the trucking sector with multiply branches across NSW and Victoria. We are providing assistance in the search for an experienced Assistant Parts Manager to join their team located in Shepparton. **The Job**: -...

  • Network Assurance Facilitator

    7 months ago

    Queanbeyan, Australia Essential Energy Full time

    Seeking a Network Assurance Facilitator, Level 1 to join the team in Queanbeyan. **We are unique** Join an organisation that values your voice, empowers your autonomy, recognises the strength in diversity, and prioritises your well-being while offering attractive remuneration and benefits. Take pride in having a meaningful impact on regional, rural and...

  • Area Sales Manager

    4 months ago

    Queanbeyan, Australia The Toro Company Full time

    Toro is seeking a dynamic and customer-focused individual to join our Commercial Equipment team as the newly created Area Sales Manager. In this role, you will be responsible for driving sales and meeting profit targets by effectively managing relationships with Golf Course Superintendents, Sports turf Managers, General Managers, and key accounts in the...

  • Supply, Distribution, and Procurement Manager

    7 months ago

    Queanbeyan, Australia ABS Facade Full time

    **About ABS Facade**: ABS Facade is a leading name in the construction industry, known for its innovative facade solutions. With a strong commitment to quality and customer satisfaction, we take pride in transforming architectural visions into reality. Our state-of-the-art Queanbeyan Factory plays a pivotal role in delivering excellence in construction...

  • Account Manager

    7 months ago

    Queanbeyan, Australia Carrier Full time

    **Country**: Australia **Location**: 30 Bedford Street,Queanbeyan West,New South Wales,Australia,2620 **Build a career with confidence!** Automated Logic (ALC) is now part of Carrier, a global leader in climate and energy solutions. We create outcomes that matter for people and our planet, and we have proudly built a world-class, diverse and customer...

  • Disability Service Manager

    7 months ago

    Queanbeyan, Australia verity care services Full time

    **Job Summary**: Verity Care Services is looking for a Disability service manager with an NDIS background. As a service manager, you would be responsible for overseeing and managing the healthcare services provided by Verity Care Services. The Service Manager plays a pivotal role in maintaining the organization's commitment to excellence in healthcare...

  • Manager Diversity, Inclusion and Wellbeing

    2 months ago

    Queanbeyan, Australia Southern NSW Local Health District Full time

    **Employment Type**: Permanent Full Time **Location**:Queanbeyan **Position Classification**: Health Mgr Lvl 3 **Remuneration**: $122,850.00 - $139,559.00 per annum **Hours Per Week**: 38 **Requisition ID**: REQ527039 **Application Close**: 5 November 2024 **Interviews Details**:Scheduled within 10 days of closing Southern NSW Local Health District covers a...

  • Aps 6 - Customer Support Manager

    7 months ago

    Queanbeyan, Australia Australian Government Full time

    $88,175 - $100,724 (plus Super) - Queanbeyan - NSW **The Role** This role will suit you if: - You enjoy positive and challenging aspects of customer engagement and have a high level of emotional intelligence. - Enjoy making things happen without being daunted by the unknown, enjoy a challenge and see these as learning opportunities. - Can adapt in a...

  • Visual Merchandiser

    2 days ago

    Queanbeyan, Australia Labour Solutions Australia Full time

    Job description We recruit on behalf of Australia's largest wholesaler of fresh flowers and potted products. We currently require a hardworking & reliable visual merchandisers to join the team in Queanbeyan & Canberra This position requires your own reliable transport and will pay a travel & technology allowance in addition to your hourly rate. We have a...

  • Digital Communications Manager

    1 month ago

    Queanbeyan, Australia Southern NSW Local Health District Full time

    **Employment Type**: Permanent Full Time **Position Classification**:Health Mgr Lvl 2 **Location**:Queanbeyan** **Remuneration**: $106,142 - $125,241 per annum **Hours Per Week**: 38 **Requisition ID**: REQ536450 **Application Close**:09 December 2024 **Interviews Details**:Scheduled within 10 days of closing Southern NSW Local Health District covers a...

  • Magistrates Early Referral Into Treatment

    3 months ago

    Queanbeyan, Australia Southern NSW Local Health District Full time

    **Employment Type**: Temporary Full Time (25 November 2024 until 30 June 2025) **Location**:Queanbeyan **Position Classification**: Dependent upon qualifications **Remuneration**: **Counsellor Lvl 1/2**:$70,944 - $101,211 per annum **Registered Nurse**: $70,049.73 - $98,351.38 per annum **Psychologist**: $74,742.00 - $109,397.00 per annum **Social Worker Lvl...

  • Magistrates Early Referral Into Treatment

    2 months ago

    Queanbeyan, Australia Southern NSW Local Health District Full time

    **Employment Type**: Temporary Full Time (25 November 2024 until 27 June 2025) **Location**:Queanbeyan **Position Classification**: Dependent upon qualifications **Remuneration**: **Counsellor Lvl 1/2**:$70,944 - $101,211 per annum **Registered Nurse**: $70,049.73 - $98,351.38 per annum **Psychologist**: $74,742.00 - $109,397.00 per annum **Social Worker Lvl...